Kickstart Your Small Business Into Success with a Professional Service Automation Solution

By: Patrick Clements on 10/10/17 10:29

By Patrick Clements, CEO SherpaDesk.com I believe that having a Professional Services Automation Solution is the secret sauce for small businesses, freelancers, and startups who ...
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The Ticket Trick Hack

By: Patrick Clements on 9/27/17 18:04

Several concerned users have reached out to me with questions about the so-called Ticket Trick Hack discovered by a hacker named Inti De Ceukelaire. You can read the original ...
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One Business Lesson We Learned From Losing Focus

By: Andrew Frawley on 5/10/17 12:38

Last week we approached our email we sent out as a big test. The theme of our content this May is relationships, so we said, 'hey, let's get personal.' In an attempt to get ...
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How To Grow Your IT Business Through Human Relationships

By: Andrew Frawley on 5/10/17 11:14

In your day to day as an IT Entrepreneur, you’re dealing with the latest technology all day, every day. You and your team have become experts in fixing and maintaining all ...
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Business Relationship Tips that Other Bloggers Haven’t Discovered

By: Andrew Frawley on 5/3/17 11:08

I'll admit, the discussion of relationships in business isn't anything new. But -- new research found in the last five years has discovered the basic principles to close ...
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6 Ways to Build a Winning Help Desk

By: Patrick Clements on 10/14/15 8:14

Customer needs are always changing, especially when it comes to keeping up with managing and servicing their technology. But one thing that remains consistent is the level of ...
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Five Customer Experience Touch Points You Shouldn't Ignore

By: Patrick Clements on 9/30/14 10:53

There is a trending conversation discussing the difference between customer service vs. customer experience. Customer experience is a fairly new topic that is starting to gain ...
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The Quickest Way to Always Cool Down a Customer Success Problem

By: Patrick Clements on 9/22/14 15:26

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...
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