SherpaDesk can deliver robust ad hoc reporting right where you need it, integrated seamlessly within your support application. Our solution makes adding real-time analytics fast and easy, giving administrators the data they need when they need it.
Quickly create a library of dashboards and reusable metrics. Technicians have the ability to customize their data views in real-time for their individual needs. Annotate, personalize, save, and share. Every report can be set up to be delivered automatically on a recurring schedule.
• Drag and drop design
• Global and tile-specific filtering
• Add tiles from existing libraries
• Annotate dashboards with text tiles
Dashboard are a dynamic and interactive tool for viewing critical information from multiple sources in a single view. Empower users to create and customize their own dashboards on the fly directly from the browser.
Empower your users to create and immediately distribute custom dashboards, without relying on IT.
Design, view and customize in real-time using the same interface.
SherpaDesk allows you to track all the costs associated with your service. This includes travel, labor and expenses. You can use the simple Time and Cost report to see how costs are affecting your business either by technician, account, month, or priority.
Often times we want to access to the data in Excel. SherpaDesk allows us to export any of our data locally to run our own analytics.
— D. SCOTT, CTO
Metrics that Matter
SherpaDesk helps you stay on top of metrics that matter. Keep track of your billable hours per technician or account. Review your company's response and completion performances through Service Level Agreements.