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Support teams have a wealth of knowledge about customer issues and the best way to solve them. SherpaDesk knowledgebase software taps into their expertise so you can put it to work.
Build a customizable support portal to match your website’s look and feel, or create individual customer portals. Help customers enjoy easy self-service and increase the speed and efficiency of your support agents.
Give Them the Good Stuff
Give customers the most relevant answers and information automatically (and in context) for a faster self-service experience. Keyword searches help your users quickly find relevant articles.
Rich Text Editor
Create articles to arm users with all the information they need to solve their concerns. Add photos and videos for additional clarity.
Branded Support Portal
Turn your knowledgebase content into a custom branded help center. Articles are automatically optimized for mobile so your customers will enjoy a beautiful experience on any device.
Give customers the ability to escalate a question by embedding a request form directly in your help center. Capture relevant information with custom form fields so you have all the information you need to solve their requests fast.
Organize your articles in multiple levels (including categories and sections) so it’s easy for your customers to find what they need.
Grow What You Know
Capture your agents' collective knowledge and build on it over time. Each support request can be converted into a public knowledgebase article allowing you to easily transfer knowledge to your users.