SherpaDesk’s Knowledgebase helps you and your team provide better user self-service and empowered technicians during support.
Support teams have a lot of knowledge about customer issues—and the best way to solve them. SherpaDesk Knowledgebase can help tap into that knowledge and put it to work.
You can build a customizable support portal to match your website’s look and feel as well as individual customer portal. Customers are able to try and self-service initial issues and support agents see improved efficiency and faster resolution.
Give Them the Good Stuff
Give customers the most relevant answers and information automatically — and in context — for a faster self-service experience. Keyword searches quickly help your users find relevant articles.
Rich Text Editor
Create articles including photos and videos with our rich text editor. Videos and pictures help your users get answers to their questions with better clarity. Plus they look cool!
Branded Support Portal
Turn your knowledgebase content into a custom branded help center. Your articles will automatically be mobile optimized so your customers get a beautiful experience on any device.
Let customers escalate a question by embedding a request form directly in your help center. Capture relevant information with custom form fields about their issue so you can solve their requests faster.
Organize your articles in multiple levels—including categories and sections—so it’s easy for your customers to find what they need.
Grow What You Know
Capture your agents' collective knowledge and build on it over time. Each support request can be converted into a public knowledgebase article allowing you to easily transfer knowledge to your users.