Use Your Know-how to Show-how

 

SherpaDesk knowledgebase software ensures you and your team can provide the resources users need to help themselves, and empowers technicians during support.

 

SherpaDesk knowledgebase software helps you and your team

 

Complete Visibility of the Support Issue in One Place

 

Complete Visibility of the Support Issue in One Place Animation

Support teams have a wealth of knowledge about customer issues and the best way to solve them. SherpaDesk knowledgebase software taps into their expertise so you can put it to work.

 

Build a customizable support portal to match your website’s look and feel, or create individual customer portals. Help customers enjoy easy self-service and increase the speed and efficiency of your support agents.

 


 


Magnifier

Give Them the Good Stuff

Give customers the most relevant answers and information automatically (and in context) for a faster self-service experience. Keyword searches help your users quickly find relevant articles.

Salesforce in  SherpaDesk

 

Text

Rich Text Editor

Create articles to arm users with all the information they need to solve their concerns. Add photos and videos for additional clarity.

Rich Text Editor

 

 

Branded Support Portal

Turn your knowledgebase content into a custom branded help center. Articles are automatically optimized for mobile so your customers will enjoy a beautiful experience on any device.

 

Request Form

Give customers the ability to escalate a question by embedding a request form directly in your help center. Capture relevant information with custom form fields so you have all the information you need to solve their requests fast.

Branded Support Portal

 


 

Structured Content

Structured Content,

Unlimited Articles

Organize your articles in multiple levels (including categories and sections) so it’s easy for your customers to find what they need.

Structured Content,
Unlimited Articles

 

 

Grow What You Know

 

start

Grow What You Know

Capture your agents' collective knowledge and build on it over time. Each support request can be converted into a public knowledgebase article allowing you to easily transfer knowledge to your users.