Getting Things Done
IT support leaders are always seeking new ways to make their organizations more streamlined and efficient. The challenge is finding a help desk software that works the way your team works.
The Simplicity of SherpaDesk
It's easy for clients to create customer support tickets, and our services integrate with the leading business solutions you love. This means techs will be more efficient, productive, and have more time to focus on doing what they enjoy most.
Keep Accurate Time Logs Across Your Team
Technicians are able to log time against projects and customer support issues and give you detailed information about how resoruces are being allocated to your clients.
16% REPSONSE TIME IMPROVEMENTS
19% INCREASE IN
CAPTURING LOST TIME
Send invoices quickly and track payments
Custom rate plans allow you to easily allocate all time entries so that you can get invoices out to your customers fast and ensure your technicians are paid on time.
Centralize and manage all client issues
IT support issues can be generated and routed to a technician via email or through your company portal, which helps make sure each issue is properly assigned.