SherpaDesk for IT Managers and Support Specialist

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Getting Things Done

 

IT support business are looking at new ways to make their organizations more streamlined and efficient. The challenge is finding a help desk software to work the way they work.

 

 


 

 

The Simplicity of Sherpadesk

The ease of use for their clients to create customer support tickets and the deep integration into leading business solutions allow them to focus on doing what they love doing. Not spending time on things they don’t.

The Simplicity of Sherpadesk

 

Keep Accurate Time-logs Across Your Team

Technicians are able to log time against projects and customer support issues to give you detailed information on how much time and costs are being allocated to your clients.

Keep Accurate Time-logs Across Your Team

 

 

REPSONSE TIME IMPROVEMENTS

 

16% REPSONSE TIME IMPROVEMENTS

INCREASE IN CAPTURING LOST TIME

 

19% INCREASE IN

CAPTURING LOST TIME

 

CUSTOMER SATISFACTION IMPROVEMENTS

 

23% CUSTOMER

SATISFACTION IMPROVEMENTS

 

 

 

 

Send invoices quickly and track payments

 

Send invoices quickly and track payments

Custom rate plans allow you to easily allocate all time entries so that you can get invoices out to your customers and get your technicians paid on time.

Centralize and manage all client issues

IT support issues are able to be generated and routed to the right technician via email or through your company portal making sure each issue is properly assigned.

 

 

Sherpadesk is Affordable with Straightforward Pricing

 

Sherpadesk is Affordable with Straightforward Pricing

SherpaDesk’s pricing is not hidden and we don’t require you to talk to a salesperson for a demo first before you get to the help desk software. The first tech license is always free and then for each additional agent it’s $39/month. This includes remote management, mobile device access, QuickBooks integration and no initiation fees or annual commitment.