Complete Visibility of Support Issues in One Place

SherpaDesk Helpdesk Ticketing Software simplifies customer support by allowing businesses to quickly set up email dropboxes for seamless ticket management. Create unique dropboxes for different types of issues, such as general support, hardware outages, or high-priority cases, ensuring that requests are organized and addressed efficiently. Features like ticket grouping, SSO login, and custom routing streamline the process, while dynamic forms help define user issues more clearly.

Complete Visibility of Support Issues in One Place

Service Level Agreements

Set and meet response and completion goals with service level agreements. Define times for each priority and create reports to measure your team's success.

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Email Ticketing

Quickly and easily set up email dropboxes and start receiving tickets today by using our online-based help desk software ticketing system.
Create unique dropboxes for basic support (i.e. support@yourcompany.com), hardware outages, priority issues, and more.


Get Things Done Faster

  • Related tickets: Group identical incidents for easier management and updates.
  • SSO for Authentication: Use existing credentials to login to SherpaDesk.
  • Routing: Route issues directly to a specific support queue or technician for faster resolution.
  • Custom Forms: Create dynamic forms to help clearly define user issues.
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White Label Feature

Set up your SherpaDesk instance using your company’s domain and email address. With full vanity URLs and ticket replies coming from your domain, your customers will have a seamless experience working with you and your team.

Custom Domains: The SherpaDesk custom domain feature allows you to create full vanity URLs for your portal. You will be able to set up your instance on a subdomain for your users and technicians to easily access
e.g.https://support.yourcompany.com

Custom Email Domains: With SPF and DKIM setup, you can set up inbound and outbound emails from SherpaDesk to run under your own domain.
e.g. @tickets.yourcompany.com

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Alert and Event Notifications

Setup notifications to receive device alerts or customer support issues using the email parser. Users are able to monitor and sort alerts and convert them into tickets to track time and expenses. Never be left in the dark on important customer issues or devices needing attention.

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Benefits to Your Business

01
Live Chat

Integrated chat allows you to speak directly with your users. Expand the chat to show your desktop or take control of a user’s desktop for support.

02
Preventative Maintenance

Set up recurring tasks on a schedule to increase efficiency and reduce downtime.

03
Time-Based Notifications

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

01
Live Chat

Integrated chat allows you to speak directly with your users. Expand the chat to show your desktop or take control of a user’s desktop for support.

02
Preventative Maintenance

Set up recurring tasks on a schedule to increase efficiency and reduce downtime.

03
Time-Based Notifications

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Get Started Now

No credit card required and setup in less than 2 minutes.

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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

Support
24/7:
support@sherpadesk.com
Call
8AM - 6PM EST
EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Your Questions Answered

What is SherpaDesk, and how can it help my business?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

Need answer

How secure is my data with SherpaDesk?

SherpaDesk takes security very seriously. Elaborate here

Is there a free trial available?

Yes. You can start with SherpaDesk for 14 days. 

Can I customize interface to match my branding?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Can SherpaDesk integrate with other software?

SherpaDesk integrates with Google Apps, Office, and accounting softwares including QuickBooks Online, Xero, FreshBooks. 

Regarding RMM, SherpaDesk integrates with NinjaOne

 

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually.

If you are a large organization such as a school, the pricing is per # of enrolled students.

Reach out to us if you have any additional questions to sales@sherpadesk.com. 

Helping 100,000 businesses deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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FreshBooks
Xero
Google Apps
Quickbooks
MS Office
NinjaOne