Complete Visibility of Support Issues in One Place

SherpaDesk Helpdesk Ticketing Software simplifies customer support by allowing businesses to quickly set up email dropboxes for seamless ticket management. Create unique dropboxes for different types of issues, such as general support, hardware outages, or high-priority cases, ensuring that requests are organized and addressed efficiently. Features like ticket grouping, SSO login, and custom routing streamline the process, while dynamic forms help define user issues more clearly.

Complete Visibility of Support Issues in One Place

Service Level Agreements

Set and meet response and completion goals with service level agreements. Define times for each priority and create reports to measure your team's success.

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Email Ticketing

Quickly and easily set up email dropboxes and start receiving tickets today by using our online-based help desk software ticketing system.
Create unique dropboxes for basic support (i.e. support@yourcompany.com), hardware outages, priority issues, and more.


Get Things Done Faster

  • Related tickets: Group identical incidents for easier management and updates.
  • SSO for Authentication: Use existing credentials to login to SherpaDesk.
  • Routing: Route issues directly to a specific support queue or technician for faster resolution.
  • Custom Forms: Create dynamic forms to help clearly define user issues.
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White Label Feature

Set up your SherpaDesk instance using your company’s domain and email address. With full vanity URLs and ticket replies coming from your domain, your customers will have a seamless experience working with you and your team.

Custom Domains: The SherpaDesk custom domain feature allows you to create full vanity URLs for your portal. You will be able to set up your instance on a subdomain for your users and technicians to easily access
e.g.https://support.yourcompany.com

Custom Email Domains: With SPF and DKIM setup, you can set up inbound and outbound emails from SherpaDesk to run under your own domain.
e.g. @tickets.yourcompany.com

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Alert and Event Notifications

Setup notifications to receive device alerts or customer support issues using the email parser. Users are able to monitor and sort alerts and convert them into tickets to track time and expenses. Never be left in the dark on important customer issues or devices needing attention.

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Benefits to Your Business

01
Live Chat
Talk to users in real time and share or take over their screen.
02
Preventative Maintenance

 Schedule recurring tasks to cut downtime. 

03
Time-Based Notifications

 Get alerted before a ticket passes its SLA. 

01
Live Chat
Talk to users in real time and share or take over their screen.
02
Preventative Maintenance

 Schedule recurring tasks to cut downtime. 

03
Time-Based Notifications

 Get alerted before a ticket passes its SLA. 

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Free for 14 days. No credit card, no sales call, and you are live in about two minutes.



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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

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EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC Read more reviews

Your Questions Answered

What is SherpaDesk, and how does it work as a help desk ticketing system?

SherpaDesk is a help desk ticketing system that also handles time tracking, invoicing, and asset management in one place. Instead of spreading requests across email, spreadsheets, and separate tools, you run one ticketing system for support, so your team spends less time switching between apps.

How does SherpaDesk handle ticket management?

SherpaDesk is ticket management software that keeps every request organized from open to close. As a support ticket system, it groups related tickets, routes them by priority, and uses custom forms to capture the right details up front. It replaces a basic trouble ticket system with a full view of every issue and its status.

Can I use SherpaDesk as an IT ticketing system?

Yes. SherpaDesk works as an IT ticketing system for internal teams and IT providers alike. Run it as an internal ticketing system for your own staff, or as client-facing IT ticketing software for the businesses you support, with SLAs, asset tracking, and NinjaOne integration built in.

How does the email ticketing system work?

SherpaDesk's email ticketing system turns inbound email into tickets automatically. Set up an address like support@yourcompany.com, and the automated ticketing system parses each message, creates the ticket, and routes it to the right technician. Replies stay threaded on the ticket so nothing gets lost in an inbox.

Is SherpaDesk a good ticketing system for small business?

Yes. SherpaDesk is a simple ticketing system built for small businesses and small teams. It is quick to set up and does not need a dedicated admin to run, which is why smaller teams often call it the best ticketing system for small business. Pricing is per agent, so it scales as you grow.

Is there a free trial available?

Yes. SherpaDesk offers a free 14-day trial with access to the core features, including ticketing, time tracking, and invoicing, so you can test it before committing. No credit card required.

 

Can I customize the interface to match my branding?

Yes. You can customize the support portal with your logo, colors, and domain, and send ticket replies from your own email address, so the experience stays consistent with your brand.

Can SherpaDesk integrate with other software?

Yes. SherpaDesk connects with QuickBooks, FreshBooks, and Xero for accounting and NinjaOne for remote monitoring. An open API lets you build custom integrations so your systems keep working together.

What is the pricing structure for SherpaDesk?

Pricing is per agent license, billed monthly or annually. For K-12 and higher ed, pricing is based on student enrollment. Contact sales for a quote for your team.

What customer support options are available?

You can submit a ticket, email support@sherpadesk.com, or call during business hours.

Still have questions? Book a short demo and we will walk you through it.

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Transforming customer support with seamless, efficient solutions.

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