Developing an Easy-to-Use IT Helpdesk Software Into A Full SMB Solution. The SherpaDesk Crew Has Seen It All Since 2001.
We weren't born with a passion to create great software, that's not a thing you're born with.
What we love is simplifying things and letting people do their everyday tasks in the most effective way possible.
We love life. We're explorers and adventurers and believe in a career that enables personal freedom and relationships.
We care about UI/UX design and aesthetics. We care about our buttons being in the right place, at the right time for the right person.
We're motivated by the challenge of delivering an exceptional product that helps small businesses manage their resources and serve their customers.
We work hard to make things right based on customer feedback, and we know it might take time to get it right.
We've created a stable and profitable business that serves as a lifetime solution for our customers.
We've been at it for 17 years and we aren't going anywhere but up.
Pat and Jon met in college at the University of Georgia (pronounced, Geor-juh) where their knack for building things struck quick. The two launched their own IT support shop while still in school. After scaling their operations, s**t hit the fan in 2001 during the dot-com bubble. While looking for something a little more impactful that leveraged the growing professional service market, the two thought up bigWebApps, a technology firm that developed custom applications.
Through the process of executing this initial vision, the team grew and so did the need to effectively manage this team.
The guys discovered a big opportunity. The need to deal with all of their clients in a more effective manner. That's when things got interesting and a baby IT help desk was born.
After turning their first cloud-hosted solution into a well-groomed profitable venture, the team pivoted into a full-service PSA solution (professional service automation) which they launched in 2013.
They called it SherpaDesk.