Evolving from a help desk to a full SMB solution - the SherpaDesk crew has seen it all since 2001.
We were not born with the passion to create great software, that's not a thing when you are born.
What we love is simplifying things and letting people do their everyday job tasks in the most effective way possible.
We love life. We are explorers and adventurers and believe in a career that enables freedom and relationships.
We care about design and aesthetics. We care about our buttons being in the right place, at the right time for the right person.
We are motivated to deliver an exceptional product that makes keeping track of resources and customers easier.
We we work hard to get things right based on customer feedback. This takes time to get right.
We havecreate a stable profitable business with a foundation that serves as a lifetime solution for our customers.
We've been at it for 17 years and we aren't going anywhere but up.
Pat and Jon met in college at the University of Georgia (pronounced, Geor-juh) where their knack for building things struck quick. The two launched their own IT support shop while still in school. After scaling their operations, shit hit the fan in 2001 during the dot com bubble. While looking for something a little more impactful and leveraged the growing professional service market, the two thought up bigWebApps, a technology firm that developed custom applications.
Through the process of executing on this, the team grew and so did the need to their need to effectively manage this team.
The guys discovered a big opportunity. The need to deal with all of their clients in a more effective manner. That's when things got interesting and a baby help desk was born.
After creating their frist cloud-hosted solution into a well-groomed profitable venture, the team made the pivot to a full service PSA solution (professional service automation) which they launched in 2013.
They called it SherpaDesk.