A Paragraph About Why We Exist

We weren't born with a passion to create great software, that's not a thing you're born with.

What we love is simplifying things and letting people do their everyday tasks in the most effective way possible.

We love life. We're explorers and adventurers and believe in a career that enables personal freedom and relationships.

We care about UI/UX design and aesthetics. We care about our buttons being in the right place, at the right time for the right person.

We're motivated by the challenge of delivering an exceptional product that helps small businesses manage their resources and serve their customers.

We work hard to make things right based on customer feedback, and we know it might take time to get it right.

We've created a stable and profitable business that serves as a lifetime solution for our customers.

We've been at it for 17 years and we aren't going anywhere but up.

The Team

est. 2001

Let's not talk boring buzzwords

Pat and Jon met in college at the University of Georgia (pronounced, Geor-juh) where their knack for building things struck quick. The two launched their own IT support shop while still in school. After scaling their operations, s**t hit the fan in 2001 during the dot-com bubble. While looking for something a little more impactful that leveraged the growing professional service market, the two thought up bigWebApps, a technology firm that developed custom applications.

Through the process of executing this initial vision, the team grew and so did the need to effectively manage this team.  

The guys discovered a big opportunity. The need to deal with all of their clients in a more effective manner. That's when things got interesting and a baby IT help desk was born.

After turning their first cloud-hosted solution into a well-groomed profitable venture, the team pivoted into a full-service PSA solution (professional service automation) which they launched in 2013.

They called it SherpaDesk.

CEO Patrick Clement

Patrick Clements

Founder and CEO

Pat is our patient and understanding CEO. A southern boy from Georgia living in San Francisco. He has a dog named Charlie and is a true adventurer. He recently scored a sweet new house near a jazz bar and we are convinced he'll soon take up trumpet lessons.
Ask Pat about living with patience and meaning.
CTO Jon Vickers

Jon Vickers

Founder and CTO

Jon is our hard working CTO living in Atlanta, Georgia. He enjoys his ability to architect and develop world-class solutions. Jon is a creator at heart having run his own businesses since he was 17.
Ask Jon about creating products.
Director of Sales Michael 'Mikey Mike' Clements

Michael 'Mikey Mike' Clements

Director of Sales

Mike, also from Georgia is our smoldering sales and support director living in Los Angeles, CA. Since moving to Southern California nearly 10 years ago, Mike has pursued a career in film and entertainment. Mike is a father of three, husband and active fitness enthusiast.

Ask Mike about life balance, this guy has got it!