Developing an Easy-to-Use IT Helpdesk Software and Professional Service Automation (PSA) Solution. The SherpaDesk Crew Has Seen It All Since 2001
We weren't born with a passion to create great software, that's not a thing you're born with. What we love is simplifying things and letting people do their everyday tasks in the most effective way possible. We love life. We're explorers and adventurers and believe in a career that enables personal freedom and relationships.
We care about UI/UX design and aesthetics. We care about our buttons being in the right place, at the right time for the right person. We're motivated by the challenge of delivering an exceptional product that helps small businesses manage their resources and serve their customers. We work hard to make things right based on customer feedback, and we know it might take time to get it right.
We've created a stable and profitable business that serves as a lifetime solution for our customers.
We've been at it for 17 years and we aren't going anywhere but up.
A Word From Our CEO
Jon and I met at the University of Georgia where we launched our first IT and Managed Service Provider shop while still in school. That experience informed our decision to found bigWebApps, a tech firm developing custom apps.
As we faced the usual startup challenges, we stumbled upon a significant opportunity: The need to deal with all of our clients more effectively.
After realizing that other startups and small business were facing the same challenge, we pivoted into a full-service Professional Service Automation (PSA) solution, launched in 2013.
The name of our PSA solution? SherpaDesk.
Patrick Clements, SherpaDesk Founder & CEO.
Founder and CEO
Pat is our patient and understanding CEO. A southern boy from Georgia living in San Francisco. He has a dog named Charlie and is a true adventurer. He recently scored a sweet new house near a jazz bar and we are convinced he'll soon take up trumpet lessons.
Eugene has been on the team for four years. His go-to developing toolkit includes ASP.NET, C#, MS SQL, T-SQL, iOS, and Android developing. When he’s not coding, he likes to explore new gadgets and dabbles in content research for a local internet news TV channel.
Senior Content Contributor
Carrie is an expert wordsmith who marries a background in journalism and marketing to craft engaging content for our audience. She resides in the “Silicon Hills” of Austin, Texas where she spends her days scarfing tacos, sampling craft beers and planning her next travel adventure.