Complete Professional Services Automation Software for Small to Mid-Size IT Business and Organizations
Prevent customer issues falling through the cracks with our comprehensive all-in-one solution, designed to streamline operations, enhance customer satisfaction, and boost efficiency from day one.
Why SherpaDesk is the ultimate Help Desk Solution for your organization
Get a Home Base
Streamline your IT Helpdesk operations with SherpaDesk, the ultimate all-in-one PSA solution. From IT ticketing and invoicing to project management, time tracking and seamless billing, SherpaDesk combines all of the essential tools your business or organization needs to run efficiently and effectively.
Maximize productivity, simplify workflows, and unlock your organization's full potential with SherpaDesk's powerful features. Start transforming your operations today.
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Experience True Ease of Setup
Get started instantly with our quick and hassle free installation process, designed to help you maximize productivity right from the start.
Email-to-Ticket-Conversion: Automatically transform incoming customer emails into actionable support tickets, ensuring no request is ever missed and streamlining your team's workflow.
Conversation Assignments: To ensure clear ownership of tasks.
Private Internal Notes: For seamless team communication.Boost your efficiency and keep your team aligned effortlessly!
World Class Customer Service
Whether you're facing technical issues, have billing inquiries, or simply seeking expert advice, our dedicated support team is here to provide a smooth, seamless, and stress-free experience.
Take it a step further with our exclusive personalized training and consulting services to your organization's needs. (Additional fees apply).
Contact us today to learn more and get the support you need to succeed!
Powerful Mobile App
SherpaDesk grows with your business. Whether you're starting with a small IT helpdesk team or expanding rapidly, your solution easily accommodates your needs.
Add more agents as you scale, without breaking the bank. With SherpaDesk, you only pay for the agents you need, precisely when you need them.
A Scaleable Solution
Whether you’re launching a small IT helpdesk team, or scaling rapidly, SherpaDesk is the flexible solution designed to grow with your organization.
With SherpaDesk, you can seamlessly add new technicians as your needs evolve, ensuring you only pay for the agents you require - precisely when you need them.
Experience cost-effective scalability and unmatched efficiency for your IT helpdesk operations.
What Do You Get With Sherpadesk?
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Helpdesk/Ticketing
Unlock seamless IT helpdesk support with SherpaDesk.
Effortlessly manage, route, and resolve customer support tickets anytime, anywhere - whether you're in the office or on the go.
Invoicing and Billing
Maximize you billable hours by efficiently capturing and tracking with multiple tools, ensuring no billable moment is overlooked.
Boost cash flow with SherpaDesk's streamlined invoicing software.
Simplify the billing process, accelerate payments, and get paid faster all in one place.
Asset Management
Track, manage and maintain your assets with ease.
SherpaDesk streamlines inventory, warranty tracking, and lifecycle management, ensuring complete visibility and minimizing downtime.
Simplify asset management and stay in control effortlessly.
Time Tracking
Accurately track your time and your team's time to ensure you're getting paid for every hour of work.
With SherpaDesk you can easily monitor billable hours, streamline time entries, and maximize profitability, all while keeping your projects on track.
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Project Management
Take control of your projects with SherpaDesk's Project Management tools.
Plan, organize, and track every detail-from tasks and deadlines to budgets and resources-all in one intuitive platform.
Collaborate seamlessly with your team, monitor progress in real-time and ensure projects are completed on time and on budget.
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Data Reporting
Gain actionable insights with SherpaDesk's real-time analysis and customizable reports.
Track performance, measure productivity, and optimize operations effortlessly to make data-driven decisions.
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Task Management
Streamline your workflow with SherpaDesk's Task Management tools.
Assign specific tasks to team members directly on a ticket or project, ensuring clear ownership and accountability.
Quoting
SherpaDesk's quoting tool makes it easy for MSPs and IT teams to create, send, and manage professional quotes for services and products.
Quickly convert quotes into contracts, track status, and sync with QuickBooks, Xero, and FreshBooks for seamless billing.
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Knowledge Base
Empower your team and customers with SherpaDesk's Knowledgebase feature.
Create, organize, and share essential articles, FAQs and troubleshooting guides all in one central location.
Enable self-service report, reduce ticket volume, and improve resolution times with easily accessible information.
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Team Calendar
Keep your team aligned and on schedule with SherpaDesk's Team Calendar.
Easily view, manage and coordinate tasks, appointments, and deadlines in one centralized platform.
Assign events to team members, track availability, and ensure that everyone stays on the same page.
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Remote Assistance
Provide fast, secure remote support with ISLOnline integration in SherpaDesk.
Instantly connect with customers, troubleshoot issues in real-time and resolve tickets faster - no matter where you are.
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Integrations
Connect SherpaDesk with your favorite business tools and apps to streamline workflows and boost efficiency.
Our integrations help you to work smarter, not harder.
Trusted by Users
We value every customer and are committed to delivering a personalized experience.
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Our Positive Social Impact
“SherpaDesk has been fabulous from the start. From testing out their solution to implementing within our state-wide School District, the process couldn't have been easier.”
SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.
Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.Pros: We needed something simple, that worked with Ninja, IT Glue and Quickbooks. This fit the bill perfectly, all at a reasonable monthly fee, without contract, which is the big bonus. Support is out of this word. They listen and act.
I love how configurable Sherpadesk is. There are dozens of functions that are available within the system that can either be turned on or turned off per instance. Our organization has 2 instances (one for IT and one for Maintenance) and we are able to configure them both to include the options that make sense for that part of the organization. The ability to create tickets from an email and communicate with users via email are my favorite features within the system.
Want to Switch to SherpaDesk?
Switching to SherpaDesk from another PSA? No problem! We have partnered with HelpDesk Migration to ensure a smooth transition.
Effortlessly migrate your data, including tickets, projects, contracts, customers, assets, products, knowledgebase articles, while maintaining uninterrupted service continuity.
Start using SherpaDesk seemlessly and keep your operations running smoothly
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