Complete Visibility of the Support Issue in One Place

Your support team holds valuable insights into customer issues—and SherpaDesk’s knowledge base software helps you put that knowledge to work.

Build a customizable support portal that matches your brand or create dedicated portals for individual customers. Empower users with self-service access to FAQs, guides, and solutions, while giving your support agents the tools to resolve issues faster and more efficiently.

 

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Give Them the Good Stuff

Help your customers find the right answers—instantly and in context. SherpaDesk’s knowledge base delivers relevant, automated suggestions based on the support issue or keywords entered, guiding users to solutions without needing to submit a ticket.

With powerful keyword search, users can quickly locate articles, how-tos, and FAQs tailored to their needs. You can also categorize content, highlight popular solutions, and track article performance to continually improve your self-service portal.

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Rich Text Editor

Give your users the knowledge they need to solve issues independently with detailed, easy-to-understand support articles in SherpaDesk’s knowledge base.

Quickly create and organize content that answers common questions, guides users through troubleshooting, or explains best practices. Add images, videos, and formatted text to enhance clarity and improve comprehension—ideal for step-by-step tutorials or visual walk-throughs.

Articles can be categorized, tagged for searchability, and linked directly to support tickets or customer portals for contextual assistance at the moment it's needed.

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Branded Support Portal

With SherpaDesk, you can turn your support articles into a fully branded help center that matches your company’s look and feel—delivering a seamless extension of your customer experience.

All content is automatically optimized for mobile, ensuring users enjoy a fast, responsive, and visually polished experience on any device.

 

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Structured Content, Unlimited Articles

Make it effortless for customers to find the answers they need by organizing your knowledge base into multiple levels, including categories, sections, and subtopics.

With SherpaDesk, you can structure content logically—grouping related articles and FAQs by product, service type, or issue category—so users can quickly browse or search for relevant information without frustration.

Use tags, filters, and intuitive navigation to enhance discoverability and ensure a smooth self-service experience across all devices.

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Grow What You Know

Turn every support interaction into a long-term asset by capturing your agents’ expertise and transforming it into valuable content.

With SherpaDesk, any support request can be converted into a public knowledge base article, making it easy to document solutions, reduce repeat tickets, and empower users with self-service answers.

Over time, your knowledge base grows into a powerful resource—helping your team work smarter and your customers find answers faster.

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Benefits to Your Business

01
Reduced Ticket Volume

Empower customers with self-service access to FAQs, how-tos, and troubleshooting guides—so they can solve common issues without submitting a support request.

02
Faster Support Resolution

Give your agents quick access to documented solutions, enabling faster, more consistent responses and reducing time spent on repeat inquiries.

03
Scalable Team Knowledge

Capture and centralize your team’s expertise by turning resolved tickets into searchable articles, helping onboard new staff and build a long-term support resource.

01
Reduced Ticket Volume

Empower customers with self-service access to FAQs, how-tos, and troubleshooting guides—so they can solve common issues without submitting a support request.

02
Faster Support Resolution

Give your agents quick access to documented solutions, enabling faster, more consistent responses and reducing time spent on repeat inquiries.

03
Scalable Team Knowledge

Capture and centralize your team’s expertise by turning resolved tickets into searchable articles, helping onboard new staff and build a long-term support resource.

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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

Support
support@sherpadesk.com
Call
8AM - 6PM EST
EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Your Questions Answered

What is SherpaDesk, and how can it help my business?

SherpaDesk is an all-in-one professional services automation (PSA) and helpdesk platform designed to simplify how you deliver support and manage projects. It brings together ticketing, time tracking, invoicing, asset management, and customer communication into a single easy-to-use solution. This helps reduce overhead, increase efficiency, and deliver better service—so you can spend less time juggling tools and more time growing your business.

 
What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

SherpaDesk’s built-in email parser automatically turns customer emails into support tickets. Each request is routed to the right queue or technician, and all replies stay threaded within the ticket for clear communication. This ensures nothing gets lost in inboxes and your team can respond faster and more efficiently.

 
Is there a free trial available?

Yes! SherpaDesk offers a free 15 day trial so you can explore the platform and see how it fits your business before committing. You’ll have access to all the core features—ticketing, time tracking, invoicing, and more—so your team can fully test how SherpaDesk streamlines support and operations.

 
Can I customize interface to match my branding?

Yes! SherpaDesk allows you to customize your support portal interface with your company’s logo, colors, and branding elements. From the customer portal to email notifications, you can create a consistent, professional look that reinforces your brand identity while providing a seamless experience for your clients.

 
Can SherpaDesk integrate with other software?

Yes! SherpaDesk integrates with popular accounting tools like QuickBooks. FreshBooks and Xero to remote monitoring solutions like NinjaOne. SherpaDesk connects seamlessly into your workflow. Our open API also makes it easy to build custom integrations, so you can keep all your systems working together without extra hassle.

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually and pricing is based on the total number of agent licenses needed.

If you are K-12 or Higher Ed, pricing is based on student enrollment numbers 

Reach out to us if you have any additional questions to sales@sherpadesk.com. 

 

Helping 100,000 organizations deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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