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Six Ways To Retain Your Support Staff (Infographic)

By: Jessy Smulski on 12/12/18 14:18

6 Ways to Retain Your SupportStaﬀ This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...

How To Track Your Customer’s Journey

By: Jessy Smulski on 12/05/18 8:08

By Jessy Smulski (Tech Writer) The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...

The Most Common IT Help Desk Issues

By: Jordie Black on 11/28/18 5:54

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...

Developer's Corner November 2018

By: Eugene on 11/21/18 8:10

by Eugene Tolmachov In this month's "Developer's Corner" we bring you the latest updates to our SherpaDesk Mobile App: Smart Contracts & New Ticket Filters. The life of the ...

Amazon Go: Has The Future Arrived?

By: Max Milano on 11/13/18 13:09

by Max Milano Those of us living in the San Francisco tech bubble can be forgiven if we sometimes act blasé when presented with yet another piece of evidence that proves ...

IT Helpdesk Software: 7 Must-Have Features

By: Carrie Dagenhard on 11/07/18 17:33

As an IT leader, you know your team is only as capable as the IT help desk software you use. Without this critical tool, managing requests can feel like bailing out the Titanic ...

Three Chilling IT Tales That Will Give You Nightmares

By: Jessy Smulski on 10/30/18 19:11

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...

7 Things You Can Do Right Now to Boost Your IT Career (Infographic)

By: Carrie Dagenhard on 10/26/18 12:01

Here are seven things you should start doing today to boost your IT career and find a job you will love. 7 Things You Can Do Right Now to Advance Your IT Career Feeling ...

Six Ways To Retain Your Support Staff (Infographic)

Six Ways To Retain Your Support Staff (Infographic)

How To Track Your Customer’s Journey

The Most Common IT Help Desk Issues

Developer's Corner November 2018

Amazon Go: Has The Future Arrived?

IT Helpdesk Software: 7 Must-Have Features

Three Chilling IT Tales That Will Give You Nightmares

7 Things You Can Do Right Now to Boost Your IT Career (Infographic)

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