SherpaDesk's TO-DO Feature

By Patrick Clements "Good leaders do, but great leaders delegate." This is a commonly repeated motto among entrepreneurs. However, most small business owners find it difficult ...
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How To Rate-Limit Your API To Improve Performance

by Eugene Tolmachov (SherpaDesk IT Developer)  
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Tales From IT Helpdesk Hell (Vol. III)

"Tales From IT Hell" is back! In Vol. III, we again dredge the netherworlds of IT Support for Halloween worthy stories of hellish customer support issues, because as you know, ...
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Get Smart: SherpaDesk's Smart Contracting

By Patrick Clements  No one has ever said that being an entrepreneur or IT Manager is easy; you have multiple customers to serve, and each customer has unique issues and needs.
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Is It Time To Switch To SherpaDesk From Autotask?

By Patrick Clements   Remember those old Apple "I'm a Mac"/"I'm a PC" commercials where a 'square' John Hodgman (playing the PC) compared himself to the 'hip' Mac, played by ...
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SherpaDesk/QuickBooks Wiki-How Video

   Our QuickBooks integration is one of the most popular and useful tools in our SherpaDesk features arsenal. It enables our users to add billable time, expenses, and invoices ...
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The SherpaDesk QuickBooks Integration Q&A

  At SherpaDesk, we're constantly on the lookout for the best integrations that will help our users run their business more efficiently. Today we're talking to Mike Clements, ...
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Is Your Network Safe? The Erich Kron Interview

  Is your network as secure as you think it is?   The reality is that any IT Helpdesk can be vulnerable to IT security breaches, particularly in the education space (see the ...
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