Does Your Business Have a Disaster Recovery Plan?

By Jessy Smulski    (4.3 minutes read time) Adrenaline takes over as you sprint down the stairs to your server room and fumble to unlock the door. Already, the water is inches ...
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What IT Helpdesk KPIs Should You Be Tracking?

  Every IT help desk will be concerned with how well they measure the effectiveness of the service they provide. In order to grasp how well your IT help desk is performing, you ...
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How to Retain Your Customer Support Staff

by Jordie Black   One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.
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5 Ways Your System Admin Saves The Day

by Jessy Smulski   The business technology landscape at large is a bizarre, and paradoxical environment laden with unpredictability at every turn. An IT helpdesk business ...
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13 Top Jobs in Tech & IT

For 2018 and Beyond Technology isn’t just a fast-growing industry — technology powers every sector of the economy. Even if an organization doesn’t sell a tech product or ...
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Your Future Depends On Taking Big Risks

Q&A with Reddit’s VP of Engineering Nick Caldwell It’s a crossroads that nearly every IT professional reaches at some point in their career: stay with the safe, steady, ...
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July Tech News Roundup

Here's Some Tech News That Caught Our Attention This Month.     1 - Why does the tech community support universal basic income?  (Because AI Bots are taking over?)   2 - IBM ...
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White Label Emails & Domains

    SherpaDesk's White-labeling Feature Now you can communicate with your customers using your own company's domain and email address. Custom Domains:SherpaDesk's custom ...
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