SherpaDesk blog

Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

All articles · page 26

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Product Update: SherpaDesk API and Mobile App

SherpaDesk API and Mobile App was updated 9 Aug 2016

EugeneAug 15, 20161 min read
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Optimizing Our Mobile Ionic 2 (Angular 2) App for Production

Sherpadesk offers customer support solutions, time tracking, billing. Developer tips to optimize mobile app developed with Ionic 2, Angular 2 and Cordova.

Jon VickersJul 23, 20162 min read
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SherpaDesk Triples Perfomance with New Progressive Web App

Sherpadesk offers customer support solutions, time tracking, billing for more 100K users. Progressive Web App developed with Ionic 2, Angular 2 and Cordova.

Jon VickersJul 8, 20163 min read
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Why and How to Measure Your MSP Business

Check out our SherpaDesk infographic, “How to Measure Your MSP Business.” In it, we share the core areas of your MSP business that need extra attention.

Patrick ClementsNov 11, 20152 min read
Customer Spotlight: Matt Cabanas - A Team of One

SherpaDesk spotlights our customer, Matt Cabanas, and shares how he succeeds as IT Manager at The Link Companies in Atlanta.

Patrick ClementsOct 29, 20153 min read
6 Ways to Build a Winning Help Desk

SherpaDesk offers up six ways to build a winning help desk for MSPs and IT service providers.

Patrick ClementsOct 14, 20151 min read
Simplify Your Business in 5 Steps - an MSP Infographic

SherpaDesk provides five steps to simplifying core tasks in business specifically developed for MSPs and IT service providers.

Patrick ClementsOct 5, 20151 min read
SherpaDesk Selected to Present at Venture Atlanta 2015

SherpaDesk is chosen to present its MSP and IT customer management solution at Venture Atlanta 2015.

Patrick ClementsSep 24, 20152 min read
Where did PSA Software Originate
SherpaDesk Announces a New Partnership with Intuit.

SherpaDesk's time tracking solution and help desk solution is now available on the Intuit App network.

Patrick ClementsApr 23, 20152 min read
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Wake Up Bill Gates, Window 8 Just Got a New Help Desk

SherpaDesk became the first IT support and customer management app on the Windows 8 marketplace. A simple ZenDesk alternative built for small teams.

Patrick ClementsNov 17, 20142 min read
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Junior Engineer Gets Caught with His Pants Down

Why event logging and time stamping matter in customer support - how they keep accountability across the life cycle of a request and back you up in disputes.

Patrick ClementsOct 9, 20141 min read
Five Customer Experience Touch Points You Shouldn't Ignore

5 Customer Experience Touch Points You Shouldn't Ignore

Patrick ClementsSep 30, 20145 min read
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How to Kill Email Loops with SherpaDesk

Killing Email Loops

Patrick ClementsSep 22, 20142 min read