Event logging and time stamping are key metrics when you are working in customer support. They help keep accountability throughout the life cycle of the request. They don't just help to cover your ass with your customers, but are often needed to validate activities internally among your team. Here is a story from Reddit where a junior engineer got stung by a time stamp.
Don't let your team get caught with their pant's down! With SherpaDesk's automated time stamping, you can be confident that accountability for all tickets (both in-house or third party) is built into the process from the start.
Start your SherpaDesk free trial today and keep your time stamping on track.