The Best All-in-One Tool for Small Business Professional Services
The Swiss Army Knife for Small Business
Sherpadesk is the all-in-one solution that combines the tools you need to run your business more effectively.
Think… a Swiss Army Knife for Service Pros, except automated.
A Help Desk That Will
Delight Your Customers
When your clients face a roadblock, they feel like the walls are caving in. Give them an easy way to report the issue with ongoing updates about how your team is solving it.
This will reduce their stress and reinforce your status as the go-to support team.
Easily Capture Time & Billable Hours
Discover freedom and flexibility in your day with easy time tracking on every device.
Integrate your hours directly to your projects or accounts and seamlessly bill them straight into your accounting solution.
Keeping things organized and easy to bill.
Invoicing That Blows Your Mind
Time entries can be automatically invoiced and sent to customers. Streamlined solutions allow for unique payment arrangements.
Out-of-the-box integrations with accounting systems like Freshbooks, QuickBooks Online, and QuickBooks Premier. But we don’t help you spend the extra money you collect.
Project Management That Makes
You Feel Warm and Fuzzy
SherpaDesk project management is a home for all things necessary to run a strong operation.
Create a client profile, organize projects under profiles, communicate inside of projects to your team or customers, attach assets, create project or client To-Do lists, track time and invoice directly to your accounting software.
Know Where and Who is
in Charge of Assets
World-class customer support begins with having control of your business parts.
Asset management is made easy within SherpaDesk. Log devices, attach them to projects and agents, see who used what last and where it went. Even keep track of service history. Hot dayam!
Smarter Insights That Drive Business
A customizable reporting engine allows you to generate data-rich reports giving you the key insights to manage resources effectively.
Decisions about staffing become data-driven and you can easily offer visibility to your customers, which ensures rapid payment for services provided.
White Label Feature
Set up your SherpaDesk instance using your own company’s domain and email address. With full vanity URLs and ticket replies coming from your brand's email domain. Your customers will enjoy a seamless branded experience when working with you and your team.
Custom Domains: Our SherpaDesk custom domain feature allows you to create full vanity URLs for your portal. You will be able to set up your instance on a branded subdomain for your users and technicians to access.
Custom Email Domains:With SPF and DKIM setup, you will be able to set up inbound and outbound emails from SherpaDesk to run under your own domain.
“We have used SherpaDesk for a few years now and the transition has been seamless. The company holds itself to a high standard that they continuously achieve. They continues to make us happy with our decision to go with them.”
Tier One Technician at Chattanooga Times Free Press