Everything in One Place

SherpaDesk’s project management tool centralizes support requests, tasks, time logs, expenses, and notes—giving you full visibility into each project. Easily track progress, assign responsibilities, and allocate costs to stay on time and on budget.

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Progress at a Glance

Gain instant insight into project progress and task status with SherpaDesk’s project management tools. Save time and boost productivity by eliminating unnecessary update meetings—everything you need is available at a glance.

Monitor Profitability

Set accurate time and cost estimates for every project, then monitor real-time progress and spend to stay on track. Instantly adjust budgets and timelines or course-correct as needed to maximize profitability and performance.

Progress at a glance
Board View

Get a real-time, drag-and-drop Kanban board that displays all your tickets, projects, and to-do’s in one place. Easily move tasks between statuses, assign team members, and customize filters to fit your workflow.

Quickly review progress and stay on top of your team’s workload with at-a-glance visibility and intuitive task management.

Track Time

Time is your most valuable asset. SherpaDesk’s project management tool gives you clear visibility into how project hours are allocated, helping your team stay focused, meet deadlines, and improve overall productivity.

Review Expenses

Easily assign travel and project-related expenses, monitor spending, and manage budgets on-the-fly with SherpaDesk. Stay in control of project costs and ensure accurate, real-time financial tracking—anytime, anywhere.

Board View

Benefits to Your Business

01
Centralized Project Oversight

Track support tickets, tasks, time logs, and expenses in one place—ensuring full visibility and control across every project.

02
Real-Time Time & Cost Tracking

Monitor project hours and budgets in real time, helping you stay on schedule and optimize profitability.

03
Streamlined Team Collaboration

Assign tasks, update statuses, and view progress at a glance with Kanban-style boards and shared timelines—keeping everyone aligned and accountable.

01
Centralized Project Oversight

Track support tickets, tasks, time logs, and expenses in one place—ensuring full visibility and control across every project.

02
Real-Time Time & Cost Tracking

Monitor project hours and budgets in real time, helping you stay on schedule and optimize profitability.

03
Streamlined Team Collaboration

Assign tasks, update statuses, and view progress at a glance with Kanban-style boards and shared timelines—keeping everyone aligned and accountable.

Get Started Now

No credit card required and setup in less than 2 minutes.

free trial
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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

Support
support@sherpadesk.com
Call
8AM - 6PM EST
EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Your Questions Answered

What is SherpaDesk, and how can it help my business?

SherpaDesk is an all-in-one professional services automation (PSA) and helpdesk platform designed to simplify how you deliver support and manage projects. It brings together ticketing, time tracking, invoicing, asset management, and customer communication into a single easy-to-use solution. This helps reduce overhead, increase efficiency, and deliver better service—so you can spend less time juggling tools and more time growing your business.

 
What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

SherpaDesk’s built-in email parser automatically turns customer emails into support tickets. Each request is routed to the right queue or technician, and all replies stay threaded within the ticket for clear communication. This ensures nothing gets lost in inboxes and your team can respond faster and more efficiently.

Is there a free trial available?

Yes! SherpaDesk offers a free 15 day trial so you can explore the platform and see how it fits your business before committing. You’ll have access to all the core features—ticketing, time tracking, invoicing, and more—so your team can fully test how SherpaDesk streamlines support and operations.

 
Can I customize interface to match my branding?

Yes! SherpaDesk allows you to customize your support portal interface with your company’s logo, colors, and branding elements. From the customer portal to email notifications, you can create a consistent, professional look that reinforces your brand identity while providing a seamless experience for your clients.

 
Can SherpaDesk integrate with other software?

Yes! SherpaDesk integrates with popular accounting tools like QuickBooks. FreshBooks and Xero to remote monitoring solutions like NinjaOne. SherpaDesk connects seamlessly into your workflow. Our open API also makes it easy to build custom integrations, so you can keep all your systems working together without extra hassle.

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually and pricing is based on the total number of agent licenses needed.

If you are K-12 or Higher Ed, pricing is based on student enrollment numbers 

Reach out to us if you have any additional questions to sales@sherpadesk.com. 

 

Helping 100,000 organizations deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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