Customizable Reporting

Easily build a library of dashboards and reusable metrics to track performance across teams, projects, and accounts. Empower technicians to customize real-time data views to fit their unique workflows.

Annotate, personalize, save, share, and automate recurring report delivery—so your team always has the insights they need, when they need them.

  • Real-Time Dashboards
  • Custom Data Views
  • Recurring Report Scheduling
  • Export & Sharing Options
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Display Dashboards

SherpaDesk offers dynamic, interactive dashboards that consolidate critical data from multiple sources into a single, real-time view.

Empower your team to create and customize dashboards on the fly—right from their browser—without needing IT support.

Display Dashboard

Track Costs

Monitor all service-related costs—including travel, labor, and expenses—in one centralized system. Use SherpaDesk’s intuitive Time and Cost report to analyze how costs impact your business.

Filter by technician, account, month, or priority to gain actionable insights and optimize your service operations for better profitability.

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Metrics that Matter

SherpaDesk’s data reporting software gives you real-time visibility into the metrics that drive your business. Easily monitor billable hours by technician or account, and evaluate response and resolution performance with built-in SLA tracking.

Metrics that Matter

Benefits to Your Business

01
Tailored Insights for Every Role

Create personalized reports and dashboards that focus on the metrics most relevant to each user—no more one-size-fits-all data.

02
Faster, Smarter Decisions

Access real-time, filterable data to quickly identify trends, measure performance, and make informed decisions that drive business growth.

03
Automated Report Delivery

Schedule recurring reports to be sent automatically to team members or stakeholders—saving time and ensuring everyone stays informed.

01
Tailored Insights for Every Role

Create personalized reports and dashboards that focus on the metrics most relevant to each user—no more one-size-fits-all data.

02
Faster, Smarter Decisions

Access real-time, filterable data to quickly identify trends, measure performance, and make informed decisions that drive business growth.

03
Automated Report Delivery

Schedule recurring reports to be sent automatically to team members or stakeholders—saving time and ensuring everyone stays informed.

Get Started Now

No credit card required and setup in less than 2 minutes.

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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

Support
support@sherpadesk.com
Call
8AM - 6PM EST
EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Your Questions Answered

What is SherpaDesk, and how can it help my business?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

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How secure is my data with SherpaDesk?

SherpaDesk takes security very seriously. Elaborate here

Is there a free trial available?

Yes. You can start with SherpaDesk for 14 days. 

Can I customize interface to match my branding?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Can SherpaDesk integrate with other software?

SherpaDesk integrates with Google Apps, Office, and accounting softwares including QuickBooks Online, Xero, FreshBooks. 

Regarding RMM, SherpaDesk integrates with NinjaOne

 

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually.

If you are a large organization such as a school, the pricing is per # of enrolled students.

Reach out to us if you have any additional questions to sales@sherpadesk.com. 

Helping 100,000 organizations deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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FreshBooks
Xero
Google Apps
Quickbooks
MS Office
NinjaOne