Team Calendar

  • Event tracking in a calendar format

Technicians are able to schedule events and appointments in local or shared calendars. This enables Administrators to better keep track of technicians' on-site appointments and scheduled tasks.

  • Sync with Google Calendar

SherpaDesk integrates with Google Calendar. Your SherpaDesk dates and events will automatically sync with a shared Google web calendar giving your team and admins a complete view of assigned tasks, appointments, ticket due dates, and asset audit schedules.

  • Filter calendar dates

Filter your SherpaDesk Calendar by different views to see all events and dates for Accounts, Projects, or Technicians.

  • Switch calendar views

View your SherpaDesk calendar with either a daily, weekly, or monthly view.

  • Add events directly from tickets

Events can be scheduled directly from the ticket detail, shared on the web calendar, and sent out as invites for end-users to add to their local calendar.

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Google calendar

Dates & events automatically sync with Google calendar, giving a complete view of assigned tasks, appointments, due ticket dates, & asset audit schedules.

Monitor TODOs

Monitor TODOs from a central location. Create a list of all TODOs that can be filtered by Accounts and Projects and stay on top of what needs to be done every day.

Sync with your team

Send invites to your team directly from inside tickets to be added to their local calendars. Enable 2-way sync between Shared Calendars and SherpaDesk Calendar.

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Scheduling your team

Get a calendar view (monthly/weekly/daily) of where all your technicians are assigned and what they are assigned to do. This gives administrators a clear picture of all technicians on location and what ticket or project they are working on.

Admins can also see a list of all ToDos and filter for Accounts and Projects to see what needs to be done on a specific day.

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Creating events from a ticket

Create events directly on a Ticket and automatically send a calendar invite to the user. This helps schedule onsite appointments with technicians that are tracked on the Ticket.

Techs will have the ticket details posted on their local calendar and synced with their web calendars.

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Syncing from web calendar

Sync with Google Calendar. Define dates to be added to the Shared Calendars automatically.

Setup a 2-way sync between your Shared Calendar and SherpaDesk Calendar, giving admins a complete view of all scheduled appointments and TODOs.

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Benefits to Your Business

01
Centralized Team Scheduling

View all tasks, tickets, projects, and technician availability in one shared calendar—making it easy to manage workloads and avoid conflicts.

02
Real-Time Updates

Stay up to date with automatic calendar updates as tasks and assignments change, ensuring everyone is aligned and on schedule.

03
Improved Planning & Visibility

Plan ahead with a clear view of deadlines, due dates, and time allocations across your entire team.

01
Centralized Team Scheduling

View all tasks, tickets, projects, and technician availability in one shared calendar—making it easy to manage workloads and avoid conflicts.

02
Real-Time Updates

Stay up to date with automatic calendar updates as tasks and assignments change, ensuring everyone is aligned and on schedule.

03
Improved Planning & Visibility

Plan ahead with a clear view of deadlines, due dates, and time allocations across your entire team.

Get Started Now

No credit card required and setup in less than 2 minutes.

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At SherpaDesk, we’re dedicated to providing exceptional support whenever you need it.

Whether you have questions, need assistance, or want guidance on using our services, our support team is here to help.

Support
support@sherpadesk.com
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8AM - 6PM EST
EST: 1.866.996.1200 ext 2
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SherpaDesk is a great tool for small IT service providers. Ticketing, comments and time tracking works seamlessly together. Our customer happiness has grown after we started to use it.

Chris Simmons

Owner, Red Road Networks LLC

Your Questions Answered

What is SherpaDesk, and how can it help my business?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

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How secure is my data with SherpaDesk?

SherpaDesk takes security very seriously. Elaborate here

Is there a free trial available?

Yes. You can start with SherpaDesk for 14 days. 

Can I customize interface to match my branding?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Can SherpaDesk integrate with other software?

SherpaDesk integrates with Google Apps, Office, and accounting softwares including QuickBooks Online, Xero, FreshBooks. 

Regarding RMM, SherpaDesk integrates with NinjaOne

 

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually.

If you are a large organization such as a school, the pricing is per # of enrolled students.

Reach out to us if you have any additional questions to sales@sherpadesk.com. 

Helping 100,000 organizations deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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