Now is the Time to Boost Customer Satisfaction

By Carrie Dagenhard (Tech Writer)   Are you looking to increase client retention and keep your business thriving? Here’s how you can boost customer satisfaction — even during ...
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How to Grow Your Business in a Work-From-Home World

By Jessy Smulski (Tech Writer)   It’s a challenging time to grow an IT or MSP business, but the potential is still there—even if your new HQ happens to be a home office. The ...
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IT Budget Segmentation To Face The New Normal

By Florin R. Ferrs (Tech Writer)   The new normal ushered in by the pandemic is quickly becoming the next normal. How can you position your IT business or department to not ...
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Four Ways To Secure Your Startup Against Cyber Risks

By Brad Smith (Tech Writer)   I don’t need to tell you that running a startup has its own way of building stress. I’m sure you know that firsthand. One form of stress—a major ...
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New To RMM Software? Here's How It Works

By Carrie Dagenhard (Tech Writer)   Over the past few months, the new abnormal brought by the pandemic has forced IT companies to rethink and reshape the way they work. As ...
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The New Ab-Normal Is  Changing The IT Business (And What To Do About It)

By Jessy Smulski (Tech Writer)   Like the proverbial canaries in the mine, IT helpdesk consumers in this new age of social distancing have begun to sing a new tune, one that ...
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Developer's Corner: How to Bulk Get, Create & Update SherpaDesk's API

by Eugene Tolmachov (SherpaDesk IT Developer)   The Importance of Rate Limiting Last year we explored how to rate limit your API. We explained the advantages and benefits ...
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Are Remote Employees More Productive?

By Jessy Smulski (Tech Writer)   The advent of the Covid-19 pandemic and work from home orders has everyone in the business asking: Are tech employees more productive when ...
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