3 Things Tech Startups Can’t Survive Without

by Jessy Smulski From uncharted territories and strange new landscapes to villainous hackers and unimaginable riches, the technology industry is like the Wild West — full of ...
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Developer’s Corner: Mobile SherpaDesk App Updates

by Eugene Tolmachov We Have New Updates to The SherpaDesk Mobile App: Invoicing, Expenses, Non-working Time, Call to Tech & more. Our developers are continually working on ...
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Are You Ready for AI Bot Assistants in Your Workplace?

When you think of AI and machine learning, what’s the first thought that comes to mind? For some, it’s sheer terror. Oh no! The robots are coming! My job is in jeopardy! In ...
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3 Future Technologies Your Small Business Should Prepare for ASAP

When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help but give in to our wistful yearning for a bright New Year. We stay up past ten ...
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Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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The Most Common IT Help Desk Issues

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...
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Developer's Corner November 2018

by Eugene Tolmachov In this month's "Developer's Corner" we bring you the latest updates to our SherpaDesk Mobile App: Smart Contracts & New Ticket Filters.   The life of the ...
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