Reviews on SherpaDesk
10,139 Agents In 31 Countries Are Using SherpaDesk To Run Their Business. Read their reviews.
Trusted by Users
We value every customer and are committed to delivering a personalized experience.
Star G2 rating
4.4
Our rating is based on the feedback from detailed reviews of our users who have trusted our services.
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capterra rating
4.8
Our rating is the result of insights gathered from reviews showcasing the experiences and satisfaction of our users.
It's the best helpdesk system for education enterprises. I love how configurable Sherpadesk is. Our organization has two instances (one for IT and one for Maintenance), and we can configure them both to include the options that make sense for that part of the organization. My favorite feature is the ability to create tickets from an email and communicate with users via email.
Eric C
Admin, Scott County School District 2
I have been using SherpaDesk for over a year to handle support requests for my membership sites. It has a very intuitive design and is very easy to learn how to use all the features. It has done a fantastic job at enabling me to handle all my members' support inquiries, and I would highly recommend it to anyone seeking a support ticket system for their business.
Callum R.
Admin, Mantis Technology
An easy to use work order system that helps keep the organization on track. The app is a convenient way to input and keep track of work orders for the multiple buildings under our management.
Ray W.
Admin, Erie Events
Super Helpful! SherpaDesk is incredibly easy to use and just customizable enough to get the most out of the app. But not overboard, so you're swimming in details. The user-friendly appearance is great for internal and external users alike!
Elayna H.
Director of HR
Great simplicity, speed, and responsive support. We've tried other PSA solutions and were pleasantly surprised at what Sherpadesk offers.
Chris Porosky
Owner, Red Road Networks LLC
Moved from ConnectWise to SherpaDesk. Sherpadesk is very straightforward and a great way to keep track of your tickets. The support from Sherpa is always quick and very helpful. The end-user experience is great, not too difficult, and easy to use for our customers.
Nic S
System Administrator
Ticketing system for med. size company. Sherpadesk is a very user-friendly ticketing system that you can start deploying within 15 minutes of opening, right out of the box. You can quickly manage the queues and keep track of the age of each request.
Asa T.
IT Consultant
Perfect solution for our organization. Excellent overall experience with SherpaDesk. The tech support and Sales team have been very helpful throughout the process from pre-purchase through deployment and even post sale.
Tom A.
Director of IT