SherpaDesk for Education IT Professionals
Maximize your institution’s efficiency with SherpaDesk's all-in-one help desk and resource management solution for education.
Easily manage student and faculty support tickets, track time and resources, and streamline administrative tasks - all from a centralized platform.
Designed for schools, colleges and universities, SherpaDesk helps you stay organized, reduce response times, and deliver exceptional support to your entire educational community.
Trusted by the 800+ teams and companies
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Get Things Done
SherpaDesk understands the unique IT challenges faced by K12 and higher education IT institutions. With over 15+ years of experience supporting school districts, we've built a solution tailored to the specific needs of Educational IT and faculty maintenance teams.
Our all-in-one platform combines providing IT helpdesk ticketing, asset management, and request tracking - empowering technicians and custodial staff to efficiently manage employee support requests, 1:1 device programs, and infrastructure initiatives.
Trusted by education professionals, SherpaDesk simplifies IT management and facility management for smarter, more responsive campuses.
Streamline support, manage assets and boost efficiency with SherpaDesk Today!
SherpaDesk for Education
Ticket & Work Order Management
Education organizations need a complete, centralized solution to track and manage all service request from faculty and staff.
SherpaDesk delivers an all-in-one platform for both IT support and facility maintenance, making it easy to capture, route and resolve requests efficiently.
With automated ticket routing and real-time notifications, SherpaDesk ensures every request is assigned to the right technician for fast, accurate resolution - improving response times and staff satisfaction.
Asset Tracking & Auditing
Education organizations are responsible for managing a wide range of assets - from employee workstations and student laptops to classroom equipment and HVAC Systems.
SherpaDesk provides a comprehensive asset management solution designed specifically for schools, colleges and universities.
Easily track, audit and manage assets across your entire campus, with detailed insights into your location, ownership and service history.
Generate year-end reports to support budgeting, compliance and life-cycle planning - ensuring nothing falls through the cracks.
Task Assignments
Stay organized and boost efficiency with SherpaDesk's recurring task templates.
Easily create, assign, and manage repeated tasks for IT and facility teams, ensuring nothing gets overlooked.
With clear visibility into who's responsible for each task, you can track progress, maintain accountability, and ensure that no support items ever fall through the cracks.
Reporting You Can Use
SherpaDesk’s customizable data reporting dashboard delivers real-time analytics and automated reporting to help your team stay informed and proactive.
Seamlessly integrated with your help desk and support tools, SherpaDesk generates recurring reports on key metrics like ticket volume, response times, asset usage, and more.
Give administrators the insights that they need - when they need them - to make smarter data-driven decisions and optimize operations.
