Pricing
Start your 14-day free trial with SherpaDesk and explore all the powerful features designed to streamline your IT help desk, time tracking, invoicing, and asset management.
No credit card required. After your trial, enjoy full access to SherpaDesk's all-in-one platform for a simple, affordable monthly price.
14
Day Free Trial
1st
Agent License Free
100%
Access to All Features
Monthly
Annually
Save 10%
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Contractors License: $10 per/tech
SherpaDesk's Contractors License feature lets you bring in external technicians to collaborate on support tickets - at a lower cost than full-access team members. It's the perfect solution for organizations that need on-demand technical help without expanding their core team.
Contractors are restricted to assigned tickets within their one designated account, ensuring controlled access, data security, and cost efficiency.
Compare Plans
Monthly
Annually
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Single Agent
$0
agent/month
Perfect to Get Started
$0
agent/month
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Base Camp
Popular
$45
agent/month
Best for Help Desk Support
$45
agent/month
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High Camp
$55
agent/month
Best for MSPs
$55
agent/month
Single Agent
$0
agent/aannual
Perfect to Get Started
$0
agent/aannual
Base Camp
$40
agent/annual
Best for Help Desk Support
$40
agent/annual
High Camp
$50
agent/annual
Best for MSPs
$50
agent/annual
Compare Plans
Monthly
Annually
Single Agent
$0
agent/month
Perfect to Get Started
$0
agent/month
Base Camp
Popular
$45
agent/month
Best for Help Desk Support
$45
agent/month
High Camp
$55
agent/month
Best for MSPs
$55
agent/month
Single Agent
$0
agent/aannual
Perfect to Get Started
$0
agent/aannual
Base Camp
$40
agent/annual
Best for Help Desk Support
$40
agent/annual
High Camp
$50
agent/annual
Best for MSPs
$50
agent/annual
Tickets Management includes the following features:
Custom Rules Routing
Automatically assign tickets based on criteria like issue type, priority, customer, or department.
Custom Fields
Capture specific data unique to your business.
Related Ticketing
Link multiple support requests that are connected by the same issue, customer, or project.
ToDos
Help teams break down projects, tickets or daily tasks into actionable checklist items.
Levels and Escalations
Ensure that critical issues are prioritized and addressed on time by escalating tickets through predefined tiers based on urgency.
Priorities and SLAs
Define response and resolution timelines based on the urgency of each ticket.
Scheduled Maintenance
Allows you to plan, track and notify teams or customers about upcoming system updates, service interruptions, or preventative tasks.
Unassigned Queues
Collect incoming tickets or tasks that need to be assigned to a technician or a team.
Remote Assistance
Enables technicians to connect directly to a user's device, diagnose issues, and resolve issues in real time.
Custom Notifications
Set up tailored based alerts on specific triggers like ticket status changes, SLA breaches, or task assignments.
Email Command Prompts
Instructions embedded in the body of an email that allows you to manage and manipulate your tickets from email.
Custom contract
Allows you to manage service agreements tailored to each customer. This includes setting hourly rates, recurring billing cycles, prepaid hours, mileage and expense items.
Real-Time Time Entry
Easily log time as you work with manual entry or live timers to ensure accurate billable and non-billable hours.
Automated Timers
Start, pause and stop timers linked to specific tickets reducing the need for manual input.
Billable vs Non-Billable Hours
Tag time entries to clearly differentiate between billable and internal time, helping you maximize revenue and report accurately.
Rate-Based Time Tracking
Apply hourly rates by user, project, task, or customer for precise billing and profitability analysis.
Time Tracking by Task or Project
Link time directly to specific tasks, milestones, or projects, giving you full visibility into project budgets and progress.
Integrated Invoicing
Convert approved time entries into invoices with a single click, streamlining the billing cycle.
Mobile Time Tracking
Track time on the go via mobile apps or web portals. Ideal for field techs or remote teams
Reporting and Analytics
Access detailed reports on time spent by user, customer or project to identify trends, optimize workflows, and improve forecasting.
Time Rounding and Rules
Apply custom time rounding, thresholds, or minimums to align with billing policies.
Easy Expense Entry
Log expenses quickly with support for categories, descriptions, receipts, and custom fields, whether for desktop or mobile.
Billable vs Non-Billable Tagging
Mark expenses as billable or internal, ensuring accurate client invoicing and project cost tracking.
Attach Expense to Tickets or Projects
Link expenses directly to specific tickets, tasks, or projects for full visibility and accountability.
Reimbursement Tracking
Flag employee expenses as eligible for reimbursement and track them through approval workflows.
Custom Rate and Mileage Support
Add custom mileage rates or recurring expense items to align with contracts and ensure consistent billing.
Integration with Invoicing
Automatically pull approved expenses into client invoices, eliminating manual entry and reducing errors.
Real-Time Reporting
Access detailed expense reports by customer, employee, or project to monitor spend and improve forecasting.
Automated Billing
Generate invoices automatically from logged time, expenses, and contracts, reducing manual effort and billing errors.
Accurate & Transparent Invoices
Ensure billing accuracy with invoices based on actual time entries, rates, and approved expenses.
Recurring Invoice Support
Set up automated recurring invoices for retainers, ongoing services, or prepaid contracts, saving time and ensuring consistency.
Custom Rate Plans
Apply custom pricing by customer, technician, or project, giving you flexibility.
Centralized Billing Management
Manage all client billing in one place—linking time, expenses, and contracts for end-to-end financial visibility.
Tax and Compliance Tracking
Automatically apply custom tax rates to ensure invoices are compliant and easy to reconcile.
Seamless Integration with Accounting Tools
Sync with tools like QuickBooks, Xero, or FreshBooks for streamlined financial management and reporting.
Detailed Invoicing Reports
Access reports on billed vs. unbilled hours, outstanding invoices, and revenue by customer to improve forecasting and financial planning.
Quote Creation
Quickly build professional-looking quotes using customizable templates with, line items, taxes, and terms.
Product and Service Catalog Integration
Pull items directly from your product or service catalog, including pre-set pricing, descriptions, and bundles to save time and ensure consistency.
Convert Quotes to Contracts
Seamlessly convert approved quotes into active contracts, eliminating duplicate entry and accelerating delivery.
Status Tracking
Monitor the status of each quote (e.g., created, pending, approved) and receive notifications when action is taken.
Centralized Project Planning
Easily create, organize, and manage projects with tasks, milestones, budgets, and timelines in one centralized dashboard.
Improved Resource Allocation
Assign tasks to team members based on availability, skill sets, and workload, helping you optimize productivity.
Time and Expense Tracking
Track time and expenses at the project or task level, ensuring accurate billing, cost control, and profitability insights.
Real-Time Project Visibility
Monitor project progress, task completion, and team performance with dashboards and status updates.
Budget and Cost Control
Set project budgets and track actuals in real time to avoid overruns, improve planning, and maximize profit margins.
Integrated Invoicing
Automatically pull in billable time and expenses from projects into invoices, streamlining client billing.
Data-Driven Decision Making
Use reporting and analytics to evaluate performance, identify trends, and improve future project planning and execution.
Task-Level Visibility
Track every detail of your work with clear, actionable to-do items, helping teams stay focused and aligned on daily priorities.
Organized Workflow Management
Break down projects and tickets into smaller, manageable tasks for structured workflows and better task accountability.
Easy Assignment & Collaboration
Assign To-Do’s to set deadlines, and enable team members to collaborate in real-time, reducing miscommunication.
Prioritization and Deadlines
Use due dates, status flags, and priority levels to ensure important tasks are completed on time.
Increased Productivity and Focus
A centralized To-Do list helps technicians and managers stay on track, reduce context switching, and complete work more efficiently.
Link to Projects, Tickets, or Customers
Tie To-Do’s directly to projects, support tickets, or client accounts, giving full context for every task and ensuring traceability.
Searchable Article Database
Quickly find answers with a powerful search function that filters by keywords, categories, or topics.
Public and Private Access Controls
Control visibility by setting articles to be public (for customers) or private (for internal teams)—ensuring the right content reaches the right audience.
Link Articles to Tickets
Attach knowledge base articles to support tickets to streamline resolutions and reduce repetitive responses.
Rich Content Editor
Create articles with text formatting, images, videos, links, and attachments to deliver clear, engaging content.
Self-Service Portal Integration
Integrate the knowledge base into your customer portal, empowering users to resolve issues without submitting a ticket.
Pre-Built Reports
Access ready-to-use reports for time tracking, invoicing, ticket status, technician performance, and contract usage, saving time and effort.
Customizable Reporting and Dashboards
Build visual, real-time dashboards that display key metrics like open tickets, time logged, project progress, revenue, and more.
Time and Expense Reports
Track billable vs. non-billable hours, logged expenses, and time spent by project, customer, or technician to improve billing accuracy and resource planning.
SLA and Response Time Reporting
Monitor service levels and ensure compliance with SLAs by tracking average response/resolution times and missed targets.
Contract and Retainer Tracking
Stay on top of contract usage, prepaid hours, and remaining balances to manage client expectations and renewals.
Export and Share
Export reports to PDF, Excel, or CSV, or schedule automated emails to share with clients, executives, or internal teams.
Ticket Management on the Go
View, create, update, and close support tickets in real time—anytime, anywhere.
Time Tracking and Timers
Start and stop timers, or manually log hours directly from the app to ensure accurate billable time capture.
Expense Entry
Easily log travel, material, or project expenses, and upload receipts to a ticket using your phone’s camera.
Push Notifications and Alerts
Receive real-time updates on ticket assignments, status changes, and messages to stay in the loop without checking email.
Asset Scanning and Tracking
Use your phone’s camera to scan barcodes or QR codes and update asset records in the field.
Asset Assignment and Ownership Tracking
Link assets to specific users, departments, or locations to maintain accountability and traceability.
Barcode or QR Code Scanning
Easily scan and identify assets using mobile devices for fast inventory updates and field management.
Lifecycle and Warranty Tracking
Monitor purchase dates, warranties, depreciation, and replacement schedules to plan upgrades and avoid downtime.
Link to Support Tickets
Associate assets with help desk tickets for faster troubleshooting, service history access, and more informed support.
Custom Fields
Add custom fields, categories, or tags to tailor asset records to your organization’s structure or industry-specific needs.
Location and Department Tracking
Easily filter assets by physical location, or user especially useful for multi-site organizations or education institutions.
Prepaid Packs and Recurring Contracts
Track assets tied to recurring contracts or prepaid service packs, helping align support efforts and billing.
Tickets Management includes the following features:
Custom Rules Routing
Automatically assign tickets based on criteria like issue type, priority, customer, or department.
Custom Fields
Capture specific data unique to your business.
Related Ticketing
Link multiple support requests that are connected by the same issue, customer, or project.
ToDos
Help teams break down projects, tickets or daily tasks into actionable checklist items.
Levels and Escalations
Ensure that critical issues are prioritized and addressed on time by escalating tickets through predefined tiers based on urgency.
Priorities and SLAs
Define response and resolution timelines based on the urgency of each ticket.
Scheduled Maintenance
Allows you to plan, track and notify teams or customers about upcoming system updates, service interruptions, or preventative tasks.
Unassigned Queues
Collect incoming tickets or tasks that need to be assigned to a technician or a team.
Remote Assistance
Enables technicians to connect directly to a user's device, diagnose issues, and resolve issues in real time.
Custom Notifications
Set up tailored based alerts on specific triggers like ticket status changes, SLA breaches, or task assignments.
Email Command Prompts
Instructions embedded in the body of an email that allows you to manage and manipulate your tickets from email.
Custom contract
Allows you to manage service agreements tailored to each customer. This includes setting hourly rates, recurring billing cycles, prepaid hours, mileage and expense items.
Real-Time Time Entry
Easily log time as you work with manual entry or live timers to ensure accurate billable and non-billable hours.
Automated Timers
Start, pause and stop timers linked to specific tickets reducing the need for manual input.
Billable vs Non-Billable Hours
Tag time entries to clearly differentiate between billable and internal time, helping you maximize revenue and report accurately.
Rate-Based Time Tracking
Apply hourly rates by user, project, task, or customer for precise billing and profitability analysis.
Time Tracking by Task or Project
Link time directly to specific tasks, milestones, or projects, giving you full visibility into project budgets and progress.
Integrated Invoicing
Convert approved time entries into invoices with a single click, streamlining the billing cycle.
Mobile Time Tracking
Track time on the go via mobile apps or web portals. Ideal for field techs or remote teams
Reporting and Analytics
Access detailed reports on time spent by user, customer or project to identify trends, optimize workflows, and improve forecasting.
Time Rounding and Rules
Apply custom time rounding, thresholds, or minimums to align with billing policies.
Easy Expense Entry
Log expenses quickly with support for categories, descriptions, receipts, and custom fields, whether for desktop or mobile.
Billable vs Non-Billable Tagging
Mark expenses as billable or internal, ensuring accurate client invoicing and project cost tracking.
Attach Expense to Tickets or Projects
Link expenses directly to specific tickets, tasks, or projects for full visibility and accountability.
Reimbursement Tracking
Flag employee expenses as eligible for reimbursement and track them through approval workflows.
Custom Rate and Mileage Support
Add custom mileage rates or recurring expense items to align with contracts and ensure consistent billing.
Integration with Invoicing
Automatically pull approved expenses into client invoices, eliminating manual entry and reducing errors.
Real-Time Reporting
Access detailed expense reports by customer, employee, or project to monitor spend and improve forecasting.
Automated Billing
Generate invoices automatically from logged time, expenses, and contracts, reducing manual effort and billing errors.
Accurate & Transparent Invoices
Ensure billing accuracy with invoices based on actual time entries, rates, and approved expenses.
Recurring Invoice Support
Set up automated recurring invoices for retainers, ongoing services, or prepaid contracts, saving time and ensuring consistency.
Custom Rate Plans
Apply custom pricing by customer, technician, or project, giving you flexibility.
Centralized Billing Management
Manage all client billing in one place—linking time, expenses, and contracts for end-to-end financial visibility.
Tax and Compliance Tracking
Automatically apply custom tax rates to ensure invoices are compliant and easy to reconcile.
Seamless Integration with Accounting Tools
Sync with tools like QuickBooks, Xero, or FreshBooks for streamlined financial management and reporting.
Detailed Invoicing Reports
Access reports on billed vs. unbilled hours, outstanding invoices, and revenue by customer to improve forecasting and financial planning.
Quote Creation
Quickly build professional-looking quotes using customizable templates with, line items, taxes, and terms.
Product and Service Catalog Integration
Pull items directly from your product or service catalog, including pre-set pricing, descriptions, and bundles to save time and ensure consistency.
Convert Quotes to Contracts
Seamlessly convert approved quotes into active contracts, eliminating duplicate entry and accelerating delivery.
Status Tracking
Monitor the status of each quote (e.g., created, pending, approved) and receive notifications when action is taken.
Centralized Project Planning
Easily create, organize, and manage projects with tasks, milestones, budgets, and timelines in one centralized dashboard.
Improved Resource Allocation
Assign tasks to team members based on availability, skill sets, and workload, helping you optimize productivity.
Time and Expense Tracking
Track time and expenses at the project or task level, ensuring accurate billing, cost control, and profitability insights.
Real-Time Project Visibility
Monitor project progress, task completion, and team performance with dashboards and status updates.
Budget and Cost Control
Set project budgets and track actuals in real time to avoid overruns, improve planning, and maximize profit margins.
Integrated Invoicing
Automatically pull in billable time and expenses from projects into invoices, streamlining client billing.
Data-Driven Decision Making
Use reporting and analytics to evaluate performance, identify trends, and improve future project planning and execution.
Task-Level Visibility
Track every detail of your work with clear, actionable to-do items, helping teams stay focused and aligned on daily priorities.
Organized Workflow Management
Break down projects and tickets into smaller, manageable tasks for structured workflows and better task accountability.
Easy Assignment & Collaboration
Assign To-Do’s to set deadlines, and enable team members to collaborate in real-time, reducing miscommunication.
Prioritization and Deadlines
Use due dates, status flags, and priority levels to ensure important tasks are completed on time.
Increased Productivity and Focus
A centralized To-Do list helps technicians and managers stay on track, reduce context switching, and complete work more efficiently.
Link to Projects, Tickets, or Customers
Tie To-Do’s directly to projects, support tickets, or client accounts, giving full context for every task and ensuring traceability.
Searchable Article Database
Quickly find answers with a powerful search function that filters by keywords, categories, or topics.
Public and Private Access Controls
Control visibility by setting articles to be public (for customers) or private (for internal teams)—ensuring the right content reaches the right audience.
Link Articles to Tickets
Attach knowledge base articles to support tickets to streamline resolutions and reduce repetitive responses.
Rich Content Editor
Create articles with text formatting, images, videos, links, and attachments to deliver clear, engaging content.
Self-Service Portal Integration
Integrate the knowledge base into your customer portal, empowering users to resolve issues without submitting a ticket.
Pre-Built Reports
Access ready-to-use reports for time tracking, invoicing, ticket status, technician performance, and contract usage, saving time and effort.
Customizable Reporting and Dashboards
Build visual, real-time dashboards that display key metrics like open tickets, time logged, project progress, revenue, and more.
Time and Expense Reports
Track billable vs. non-billable hours, logged expenses, and time spent by project, customer, or technician to improve billing accuracy and resource planning.
SLA and Response Time Reporting
Monitor service levels and ensure compliance with SLAs by tracking average response/resolution times and missed targets.
Contract and Retainer Tracking
Stay on top of contract usage, prepaid hours, and remaining balances to manage client expectations and renewals.
Export and Share
Export reports to PDF, Excel, or CSV, or schedule automated emails to share with clients, executives, or internal teams.
Ticket Management on the Go
View, create, update, and close support tickets in real time—anytime, anywhere.
Time Tracking and Timers
Start and stop timers, or manually log hours directly from the app to ensure accurate billable time capture.
Expense Entry
Easily log travel, material, or project expenses, and upload receipts to a ticket using your phone’s camera.
Push Notifications and Alerts
Receive real-time updates on ticket assignments, status changes, and messages to stay in the loop without checking email.
Asset Scanning and Tracking
Use your phone’s camera to scan barcodes or QR codes and update asset records in the field.
Asset Assignment and Ownership Tracking
Link assets to specific users, departments, or locations to maintain accountability and traceability.
Barcode or QR Code Scanning
Easily scan and identify assets using mobile devices for fast inventory updates and field management.
Lifecycle and Warranty Tracking
Monitor purchase dates, warranties, depreciation, and replacement schedules to plan upgrades and avoid downtime.
Link to Support Tickets
Associate assets with help desk tickets for faster troubleshooting, service history access, and more informed support.
Custom Fields
Add custom fields, categories, or tags to tailor asset records to your organization’s structure or industry-specific needs.
Location and Department Tracking
Easily filter assets by physical location, or user especially useful for multi-site organizations or education institutions.
Prepaid Packs and Recurring Contracts
Track assets tied to recurring contracts or prepaid service packs, helping align support efforts and billing.