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SherpaDesk is an all in one professional help desk support software built for service-based organizations.

Designed to streamline team management, customer support and business operations, our platform integrations seamlessly with top leading small business tools like Google, QuickBooks, Xero, ISL Online, NinjaOne and more. 

With automated ticketing, time tracking, invoicing and remote support capabilities, SherpaDesk helps you reduce administrative workload, boost efficiency, and enhance customer satisfaction - all in a single powerful solution. 

White Label Feature

Email Ticketing

Optimize your help desk workflow with automated ticket routing and real time notifications in SherpaDesk. 

Set up custom business rules to assign customer support issues directly to the most qualified team members, ensuring faster resolution times and improved service efficiency. 

Keep customers, technicians and admins informed at all times with instant notifications, reducing response times and enhancing customer satisfaction. 

Email Ticketing

Time & Expense Tracking

Track customer time and expenses seamlessly-  whether you're in the office, out in the field or managing requests via email.

With SherpaDesk, you can automate recurring contracts, assign billable hours and log expenses in real time, ensuring accurate invoicing and hassle-free billing.

Say goodbye to manual tracking - generate professional invoices effortlessly and get paid faster! 😁

Time & Expense Tracking

Remote Assistance & Chat

Enhance IT support and customer service with SherpaDesk's remote assistance feature. 

Initiate remote chats, take control of user desktops, and troubleshoot issues in real time - no matter where your customers are. 

Each remote session is automatically logged within a support ticket ensuring accurate tracking, seamless documentation, and billable capture so you never miss a chargeable session. 

Remote Assistance & Chat

SherpaDesk is easy to use.

First Agent license is free.

free trial

Benefits of SherpaDesk for IT Managers

01
Streamlined IT Service Management & Automation

Professional Services Automation (PSA) solution centralizes ticketing, asset management, project tracking, and time tracking in one unified platform.

This eliminates manual processes, enhances workflow efficiency, and ensures IT teams can resolve issues faster while maintaining control over operations.

02
Accurate Billing, Time Tracking & Expense Management

PSA software automates time tracking and invoicing, ensuring accurate billing for billable hours and expenses.

IT managers can effortlessly manage contracts, recurring invoices, and service-level agreements (SLAs) while reducing revenue leakage and improving financial transparency.

03
Improved Team Collaboration & Customer Support

With centralized communication, ticket routing, and real-time notifications, IT managers can assign tasks efficiently and keep teams in sync.

Integrated knowledge bases and remote assistance tools also help IT teams deliver faster, more effective support, improving customer satisfaction and service reliability.

01
Streamlined IT Service Management & Automation

Professional Services Automation (PSA) solution centralizes ticketing, asset management, project tracking, and time tracking in one unified platform.

This eliminates manual processes, enhances workflow efficiency, and ensures IT teams can resolve issues faster while maintaining control over operations.

02
Accurate Billing, Time Tracking & Expense Management

PSA software automates time tracking and invoicing, ensuring accurate billing for billable hours and expenses.

IT managers can effortlessly manage contracts, recurring invoices, and service-level agreements (SLAs) while reducing revenue leakage and improving financial transparency.

03
Improved Team Collaboration & Customer Support

With centralized communication, ticket routing, and real-time notifications, IT managers can assign tasks efficiently and keep teams in sync.

Integrated knowledge bases and remote assistance tools also help IT teams deliver faster, more effective support, improving customer satisfaction and service reliability.

We needed a single solution that could bundle help desk and asset management features into a single platform. With SherpaDesk's handheld scanning integration, now we can add quick inventory to the mix.

Prosper ISD Technology Department

Your Questions Answered

What is SherpaDesk, and how can it help my business?

SherpaDesk is an all-in-one professional services automation (PSA) and helpdesk platform designed to simplify how you deliver support and manage projects. It brings together ticketing, time tracking, invoicing, asset management, and customer communication into a single easy-to-use solution. This helps reduce overhead, increase efficiency, and deliver better service—so you can spend less time juggling tools and more time growing your business.

 
What customer support options are available?

There are multiple ways to reach out to us. You can submit a ticket or email our support team support@sherpadesk.com. 

Another way to reach us is to give us a call. Our number is 866-966-1200 ext. 2

How does SherpaDesk’s email ticketing system work?

SherpaDesk’s built-in email parser automatically turns customer emails into support tickets. Each request is routed to the right queue or technician, and all replies stay threaded within the ticket for clear communication. This ensures nothing gets lost in inboxes and your team can respond faster and more efficiently.

 
Is there a free trial available?

Yes! SherpaDesk offers a free 15 day trial so you can explore the platform and see how it fits your business before committing. You’ll have access to all the core features—ticketing, time tracking, invoicing, and more—so your team can fully test how SherpaDesk streamlines support and operations.

Can I customize interface to match my branding?

Yes! SherpaDesk allows you to customize your support portal interface with your company’s logo, colors, and branding elements. From the customer portal to email notifications, you can create a consistent, professional look that reinforces your brand identity while providing a seamless experience for your clients.

 
Can SherpaDesk integrate with other software?

Yes! SherpaDesk integrates with popular accounting tools like QuickBooks. FreshBooks and Xero to remote monitoring solutions like NinjaOne. SherpaDesk connects seamlessly into your workflow. Our open API also makes it easy to build custom integrations, so you can keep all your systems working together without extra hassle.

What is the pricing structure for SherpaDesk?

With SherpaDesk, you have the option to pay per month or annually and pricing is based on the total number of agent licenses needed.

If you are K-12 or Higher Ed, pricing is based on student enrollment numbers 

Reach out to us if you have any additional questions to sales@sherpadesk.com

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