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SherpaDesk is an all in one professional help desk support software built for service-based organizations.

Designed to streamline team management, customer support and business operations, our platform integrations seamlessly with top leading small business tools like Google, QuickBooks, Xero, ISL Online, NinjaOne and more. 

With automated ticketing, time tracking, invoicing and remote support capabilities, SherpaDesk helps you reduce administrative workload, boost efficiency, and enhance customer satisfaction - all in a single powerful solution. 

White Label Feature

Email Ticketing

Optimize your help desk workflow with automated ticket routing and real time notifications in SherpaDesk. 

Set up custom business rules to assign customer support issues directly to the most qualified team members, ensuring faster resolution times and improved service efficiency. 

Keep customers, technicians and admins informed at all times with instant notifications, reducing response times and enhancing customer satisfaction. 

Email Ticketing

Time & Expense Tracking

Track customer time and expenses seamlessly-  whether you're in the office, out in the field or managing requests via email.

With SherpaDesk, you can automate recurring contracts, assign billable hours and log expenses in real time, ensuring accurate invoicing and hassle-free billing.

Say goodbye to manual tracking - generate professional invoices effortlessly and get paid faster! 😁

Time & Expense Tracking

Remote Assistance & Chat

Enhance IT support and customer service with SherpaDesk's remote assistance feature. 

Initiate remote chats, take control of user desktops, and troubleshoot issues in real time - no matter where your customers are. 

Each remote session is automatically logged within a support ticket ensuring accurate tracking, seamless documentation, and billable capture so you never miss a chargeable session. 

Remote Assistance & Chat

SherpaDesk is easy to use.

First Agent license is free.

free trial

Benefits of SherpaDesk for IT Managers

01
Streamlined IT Service Management & Automation

Professional Services Automation (PSA) solution centralizes ticketing, asset management, project tracking, and time tracking in one unified platform.

This eliminates manual processes, enhances workflow efficiency, and ensures IT teams can resolve issues faster while maintaining control over operations.

02
Accurate Billing, Time Tracking & Expense Management

PSA software automates time tracking and invoicing, ensuring accurate billing for billable hours and expenses.

IT managers can effortlessly manage contracts, recurring invoices, and service-level agreements (SLAs) while reducing revenue leakage and improving financial transparency.

03
Improved Team Collaboration & Customer Support

With centralized communication, ticket routing, and real-time notifications, IT managers can assign tasks efficiently and keep teams in sync.

Integrated knowledge bases and remote assistance tools also help IT teams deliver faster, more effective support, improving customer satisfaction and service reliability.

01
Streamlined IT Service Management & Automation

Professional Services Automation (PSA) solution centralizes ticketing, asset management, project tracking, and time tracking in one unified platform.

This eliminates manual processes, enhances workflow efficiency, and ensures IT teams can resolve issues faster while maintaining control over operations.

02
Accurate Billing, Time Tracking & Expense Management

PSA software automates time tracking and invoicing, ensuring accurate billing for billable hours and expenses.

IT managers can effortlessly manage contracts, recurring invoices, and service-level agreements (SLAs) while reducing revenue leakage and improving financial transparency.

03
Improved Team Collaboration & Customer Support

With centralized communication, ticket routing, and real-time notifications, IT managers can assign tasks efficiently and keep teams in sync.

Integrated knowledge bases and remote assistance tools also help IT teams deliver faster, more effective support, improving customer satisfaction and service reliability.

We needed a single solution that could bundle help desk and asset management features into a single platform. With SherpaDesk's handheld scanning integration, now we can add quick inventory to the mix.

Prosper ISD Technology Department

Your Questions Answered

What is SherpaDesk, and how can it help my business?

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What customer support options are available?

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How does SherpaDesk’s email ticketing system work?

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How secure is my data with SherpaDesk?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Is there a free trial available?

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Can I customize interface to match my branding?

Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.Create notifications based on events and time elapsed on a ticket to prevent important customer support issues from falling through the cracks.

Can SherpaDesk integrate with other software?

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What is the pricing structure for SherpaDesk?

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