Manage laptops, monitors, servers and more
SherpaDesk's Asset Manager is seamlessly integrated into your support and billing platform allowing you to easily stay on top of all of the assets you manage. By getting quick insights into what is being used across a network, organizations can stay proactive vs being reactive in support.
Report on Asset History
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with custom reporting capabilities. Create custom dashboards views to see a detail history on all of your assets work service and warranty information.
Create custom data fields for each asset types to track the the information that is relevant to your organization's support. Quickly search and sort on these custom fields to see a list of relevant assets based on their properties.
Connect Your Assets to Tickets
Combine support with your organization’s assets.
Instantly connect assets to tickets to see specific asset details whenever a ticket is retrieved. Easily search assets, attach numerous assets to a ticket, and review related asset information.
Efficient Asset Auditing
It’s not uncommon for IT equipment to go missing. SherpaDesk allows organizations to run scheduled physical audits to keep up to date records on where assets are located and who is responsible for them.
Asset auditor compiles more than just hardware and software details, you can easily track vendor data, purchase orders, warranties, lease terms, and maintenance agreements — in a single location.
View Detailed Asset Information
• View all related asset information for new tickets that arrive
• Quickly identify all associated assets that relate to an asset
• Easily review an asset’s support and cost history
• Review the asset logs to see when and who made the latest changes
• Track parts and service warranties