All-in-One Help Desk Solution

SherpaDesk is a comprehensive help desk and professional services automation (PSA) platform designed to streamline operations for small and mid-size businesses. With an intuitive interface, SherpaDesk offers powerful tools such as ticket management, invoicing, time tracking, and project management, all aimed at improving customer support and business efficiency. Our mission is to make complex processes simple, helping teams focus on their core business by reducing the hassle of administrative tasks and ensuring seamless operations.

We simplify complex processes, enabling teams to focus on their core activities by minimizing administrative burdens and ensuring smooth operations.
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Our mission

At SherpaDesk, our mission is to simplify customer support and business management by providing intuitive, easy-to-use solutions. We aim to empower teams by minimizing onboarding hurdles and enabling them to quickly harness our powerful tools, so they can focus on what they do best: growing and managing their business.

Our Values

Simplicity in Design
We simplify complex tasks with intuitive, user-friendly software, letting businesses focus on delivering great service.
Customer-Centered Approach
Our customers drive us. We listen, learn, and improve our products based on feedback to deliver effective solutions.
Innovation and Growth
At SherpaDesk, we prioritize innovation, adapting to the latest technologies to empower business growth.
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Integrity and Transparency
We value honesty and transparency, believing it builds the trust needed for lasting relationships.
Commitment to Excellence
We strive for excellence in everything we do, offering high-quality solutions for small and mid-sized businesses.
Collaboration and Teamwork
We believe in collaboration, knowing it fosters creativity and better outcomes for everyone.
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History

SherpaDesk was born from our desire to simplify everyday tasks and help businesses work more efficiently. While studying at the University of Georgia, Jon and I started an IT and Managed Service Provider business, where we quickly saw the challenges of managing clients and resources. This inspired us to pivot and create a comprehensive solution for small businesses.

In 2013, we launched SherpaDesk, a Professional Services Automation (PSA) tool that streamlines operations like ticketing, invoicing, and customer support. Focused on intuitive design and user experience, we’ve built a platform that helps small businesses thrive. After two decades, we’re still growing and improving, driven by customer feedback and a passion for helping businesses succeed.

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timeline-img
2001

Developed an easy-to-use IT helpdesk software and Professional Service Automation (PSA) solution, marking the beginning of the SherpaDesk journey.

2001

Developed an easy-to-use IT helpdesk software and Professional Service Automation (PSA) solution, marking the beginning of the SherpaDesk journey.

2001

Developed an easy-to-use IT helpdesk software and Professional Service Automation (PSA) solution, marking the beginning of the SherpaDesk journey.

2001

Developed an easy-to-use IT helpdesk software and Professional Service Automation (PSA) solution, marking the beginning of the SherpaDesk journey.

2001

Developed an easy-to-use IT helpdesk software and Professional Service Automation (PSA) solution, marking the beginning of the SherpaDesk journey.

Helping 1000 businesses deliver the best customer experiences.

Transforming customer support with seamless, efficient solutions.

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