Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data breaches, market mistakes,…
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a project-by-project basis, or completely…
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the technology ledge. It’s fulfilling…
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased efficiency in their service…
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. Pull on your costumes, grab a…
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
Mistakes MSPs Make With IT PSA Software (and How To Avoid Them!)
Professional Services Automation (PSA) software is changing how MSPs manage core business functions…
How to Implement New Software Into Your Business
It shouldn’t feel like an acquisition Implementing a new software within your business is always a…
Get Smart: Invoicing & Contracting
By Patrick Clements (SherpaDesk's Co-Founder & CEO) No one has ever said that being an entrepreneur…
Ask Our CEO: Creating A Winning Sales Strategy For Your Tech Startup
By Patrick Clements (SherpaDesk CO-Founder & CEO) Why do tech startups fail? Misunderstanding the…
The Importance of Cybersecurity For MSPs: How To Keep Your Clients Safe
In today's digital age, safeguarding customer data is paramount – and for Managed Service Providers…
MSP Growth Hacks: How To Ignite Your Expansion Strategy
Picture this: Most MSP companies and IT Helpdesks dream of exponential growth, but here's the…
Optimizing Content Marketing For MSPs
Sadly, the term content marketing is starting to get a bad reputation. With the advent of…
Unleash the Power of Cross-Channel Marketing for MSPs
In today's fast-paced digital landscape, IT professionals understand that they must connect with…
7 Things You Can Do Right Now to Boost Your IT Career
There are few things worse than feeling stuck, burnt out or otherwise unhappy in a job. After all,…
How To Improve Customer Retention Rates As An MSP
It’s easy to get distracted by new business. The thrill of making a sale, the endless potential…
Are You Ready for AI Bot Assistants in Your MSP?
When you think of AI and machine learning, what’s the first thought that comes to mind? For some,…
Ask Our CEO: How To Build An Effective Customer Support Team
By Patrick Clements (SherpaDesk's CEO) I attended the University of Georgia, where football is king…
Ways Your System Administrator Saves The Day
In the fast-paced world of modern technology, where every second counts and downtime can mean…
How Much Should Your MSP's Service Desk Software Cost?
With all the IT & MSP help desk software options available today, it’s no wonder business owners…
How To Refine Your MSP Target Audiences
Your marketing team can rattle off basic information about your target audiences, right? You might…
How To Use Social Media To Boost Your MSP's ROI
Instagram is now the most-downloaded mobile app in the world. It boasts nearly 1.4 billion daily…
Ask Our CEO: How To Kickstart Your Own Tech Startup
The 5 Pillars of Successful Tech Entrepreneurship By Patrick Clements, CEO SherpaDesk.com
Useful Online IT Skill-Building Resources
They say if you want to become a true expert at something, you need to dedicate 10,000 hours of…
How To Prevent IT Support Desk Burnout
By Jordie Black (Technology Writer) Your IT Helpdesk support team is the backbone of your MSP…
Ten Things Your MSP Must Do To Succeed Today
“Innovate or die." Peter Drucker's famous quote feels more relevant with each passing year.…
How To End Micromanagement To Improve Your MSP Team
Picture this: You’re busy at work, and suddenly feel a warm waft of air on your neck. You’re being…
How To Map Your Customer Journeys
By Jessy Smulski (Tech Writer) The “customer journey” is the step-by-step process a prospect or…
UI/UX Design For Customer Self-Service Success
By Florin R. Ferrs (Tech Writer) What if we told you that having a good UI/UX design on your…
Pick Patrick's Brain
Are you an IT or MSP professional struggling with a specific issue or seeking helpful advice? Look…
Mobile Barcode Scanning for Assets
We’re very excited to announce the launch of the latest update to our SherpaDesk mobile app,…
How To Overcome The Top MSP Challenges
MSPs are facing increasing challenges as competition intensifies and technology continues to…
What's Next For The Managed Services Industry?
When new technologies or business frameworks are introduced, they usually follow a sigmoid curve.…
How To Create Transparency With MSP Customers
Transparency has become a buzzword in the IT industry. We hear a lot of talk about the need for MSP…
How To Differentiate Your MSP In A Crowded Market
Every IT professional knows that it's getting competitive out there. But what can you do to…
What Are the Top Challenges Facing MSPs Today?
When figures like a 12.6% compound annual growth rate (CAGR) and a projected market nearing $600…
Improve Your IT Helpdesk With SOPs
(Standard Operating Procedures) What do you do in your MSP when one of your key support team…
Tips For MSPs To Comply With Regulations
As an MSP, you are responsible for complying with the regulations of your customers' industries.…
How Can You Close Your MSP's IT Skills Gap?
There's an IT skills gap that is affecting businesses of all sizes and in all industries. This…
How to Create a Successful MSP Marketing Plan
By 2025, at least 60% of businesses will rely on managed service providers (MSPs) for their IT…
Best Side-Gigs For IT Pros
Whether you’re looking for extra cash outside of your full-time job, or perhaps you want to sharpen…
Five Data-Backed Reasons Your Tech Employees Quit (and How to Overcome Them)
By Jordie Black (Tech Writer) One of the most important things an IT leader can do to ensure the…
Top Tips From IT Helpdesk Managers
Successfully managing your IT helpdesk involves creating a strong cohesion between your internal…
Is There A Future For The MSP Industry?
There's no doubt that the market for MSPs will continue to grow, but there is some debate about how…
7 Things IT Pros Should Consider Before Quitting a Job
By Carrie Dagenhard (Tech Writer) We all have days when we fantasize about quitting our jobs. Maybe…
Top Tech Conferences of 2023
Tech events are an invaluable resource for anyone working in the technology industry. They provide…
How to Use AI & Automation In Your IT Helpdesk
There's an old saying in IT: "three strikes and you automate." Others claim, "don't do anything…
How To Create An IT Service Catalog As An MSP
Even with the most brilliant developers and engineers on your team, IT service desks and MSPs can…
How To Boost MSP Customer Satisfaction
As we kick off the new year, it's crucial to consider the best ways to continue improving and…
Top Tech Predictions for 2023
From international conflict, supply chain woes, rising inflation, slow H2 revenue growth, and a…
Grandma Got Run Over by a Reindeer
(But Her Cookies are Still Selling) By John Curran Remember this Holiday classic? Grandma Got Run…
How To Retain Your IT Helpdesk Support Staff This Holiday Season
How To Retain Your IT Support Staff This Holiday Season More than 50% of global organizations…
SEO Tips For MSP Pros
Search Engine Optimization can be intimidating for IT entrepreneurs. From SEO and SERP to PPC, just…
12 Days of IT Helpdesk Tools
By Patrick Clements (SherpaDesk Founder & CEO) "On the First Day of Christmas, my true love sent to…
Top Tech Turkey Of 2022
By Max Milano (Tech Writer) Another year, another batch of tech turkeys. 2022 brought us a bumper…
What Can MSPs Do To Ensure A Successful Q4?
The year is winding down, and many IT and MSP entrepreneurs are looking for ways to close out the…
Why Is Your MSP Not Generating More Leads?
If you’re like most tech entrepreneurs, you probably launched your MSP business because you’re…
Practical Steps MSPs Must Take To Ensure Better Cybersecurity
Cybersecurity is a growing threat facing most online businesses today, and MSPs are particularly…
Techoween: Scary IT & MSP Tales
IT Pros and MSPs have seen it all and faced it bravely: Fiendish computer viruses, DoS attacks, and…
Dumb Things People Have Done In MSPs (So You Can Avoid Them)
Many IT professionals believe that working for a managed service provider (MSP) can be a sort of…
How To Find Good Asset Management Software
Running an IT Helpdesk or MSP business today can be daunting. With so many moving parts, IT…
What Can You Do To Boost Your IT Career?
Here are seven things you should start doing today to boost your IT career and find a job you will…
How To Improve Your Customer Journey As An MSP
IT and MSP businesses nowadays have more competition than ever. That's why smart IT professionals…
Five Dangerous IT Project Management Mistakes to Avoid
Everyone makes mistakes at work. If we didn’t, we’d likely never improve our professional skills,…
New IT Helpdesk Trends For MSPs
One of the most frequently asked questions by Managed Service Providers is, "What trends will shape…
How To Write MSP Proposals That Sell
By Nick Saraev (Tech Writer) As a managed services provider (MSP) or IT Helpdesk Professional, a…
How To Drive Profitability As An MSP
As an MSP and IT Helpdesk professional, you play a vital role in the daily operations of your…
The Most Common IT Help Desk Issues
As an MSP and IT help desk professional, you understand that customers may come to your business…
What IT Helpdesk KPIs Should You Be Tracking?
Every MSP and IT help desk should be concerned with how well they measure their service's…
What To Automate For MSP Success
By Carrie Dagenhard (Tech Writer) IT professionals and entrepreneurs understand that running a…
What Should MSPs Do Before Implementing New Software?
By Amanda Scheldt (Tech Writer) Savvy IT professionals understand that adopting new SaaS tools is…
How To Help Your MSP Customers Avoid Malware Attacks
By Carrie Dagenhard (Tech Writer) IT and MSP pros know that fighting against malware nowadays feels…
Top KPIs To Track Your MSP's Success
By Florin R. Ferrs (Tech Writer) Data is king. Every IT professional understands that. But what…
How To Drive MSP Success With IT Helpdesk Software
By Carrie Dagenhard (Tech Writer) Choosing the right mix of SaaS solutions is crucial for your…
Best VoIP Integrations To Boost Your MSP Efficiency
By Mary Paulene Omae San Miguel (Tech Writer) Savvy tech entrepreneurs and IT and MSP business…
Top Tips to Prevent IT Help Desk Security Risks
By Nina Petrov (Tech Writer) IT and MSP (managed service providers) professionals understand that…
IT Pros: Is It Time To Ask For A Raise?
By Carrie Dagenhard (Tech Writer) As an IT professional, you understand very well that asking for a…
The Most Common Types of Cyber Attacks and How to Prevent Them
By Ashley Lukehart (Tech Writer & Entrepreneur) The internet, the cloud, and the internet of things…
How to Make Project Management Software Work For You
By Florin R. Ferrs (Tech Writer) Savvy IT pros understand the benefits of having good project…
Pros & Cons Of IT Side Gigs
By Carrie Dagenhard (Tech Writer) Picking up a second gig has long been standard practice in the…
Use SherpaDesk's Asset Management Tool
To Increase Your Team's Efficiency Asset management is an IT manager's recurring nightmare. We've…
Mistakes Companies Make When Rolling Out New Tech
By Florin R. Ferrs (Tech Writer) Most IT pros have been there before: When new technology is…
Boost Your MSP With Knowledgebase Software
By Florin R. Ferrs (Tech Writer) Knowledge is power. This is a fact that many savvy IT and MSP…
IT Burnout: What It Is and How To Solve It
By Carrie Dagenhard (Tech Writer) Feeling drained and overwhelmed at work? You could be…
What Can PSA & MSP Companies Do in Q2 To Have A More Successful Year?
By Carrie Dagenhard (Tech Writer) The first quarter of the year can be a bit odd for PSA & MSP…
Behold The Power Of SherpaDesk's New Mobile App
For Those About To Go Mobile: We Salute You! By Patrick Clements (SherpaDesk Co-Founder & CEO) The…
Boost Your IT Business With White Label Emails & Domains
SherpaDesk's White-Label Feature Is Here! We're excited to re-introduce a popular feature that's…
How To Write Killer SOPs
By Florin R. Ferrs (Tech Writer) " I love writing SOPs," said an IT manager never. Unfortunately,…
How to Improve Your Customers' Experience as an MSP
By Luis de Faria (Tech Writer) It's time to face a harsh reality that tech pros are all too…
Is Now A Good Time to Start Your Own IT & MSP Business?
By Carrie Dagenhard (Tech Writer). Due to the recent turmoil in the economy and current events, a…
What Can You Do Today To Retain Your Great MSP Team?
By Carrie Dagenhard (Tech Writer). Savvy Tech entrepreneurs understand that retaining good staff is…
Critical Automations for MSPs
In today's digital marketplace, managed service providers (MSPs) have carved a profitable niche by…
Create Better MSP Client Relationships With Radical Transparency
By Carrie R. Dagenhard (Tech Writer) Savvy tech entrepreneurs understand that the key to winning…
Bad IT Helpdesk Habits To Leave Behind
By Carrie Dagenhard (Tech Writer) Savvy IT & MSP Pros and Helpdesk Managers understand that…
How To Make Sure A Client Is A Good Fit For Your MSP
By Carrie Dagenhard (Tech Writer) How can IT pros determine if a client is a good fit for their…
Top Tech Conferences of 2022 (Part 2)
By Florin R. Ferrs (Tech writer) Tech conferences are a great way to stay on top of the latest…
Top Tech Conferences of 2022 (Part 1)
By Florin R. Ferrs (Tech writer) Tech conferences are a valuable resource for IT pros and…
Top Tech Predictions For 2022
By Carrie Dagenhard (Tech Writer) It’s been another strange year for the tech industry (and the…
Best Holiday Gifts For IT Pros
By Carrie Dagenhard (Tech Writer) IT pros are people too, albeit busier than the average person,…
Education IT Support Software: What Basic Features Do Pros Need?
By Carrie Dagenhard (Tech Writer) What should IT Pros look for when investing in IT support…
Top Tech Turkeys Of 2021
By Florin R. Ferrs (Tech Writer) Another year, another data breach. That seems to be the theme of…