SherpaDesk Tip: How To Improve Your Customer Journey

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, ...
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Developer's Corner: SherpaDesk Mobile App Updates

by Eugene Tolmachov We’re happy to announce new updates to our SherpaDesk mobile app. Our users will now be able to create invoices on the go, start and stop the timer, track ...
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New SherpaDesk Features for 2019

Here at SherpaDesk, our philosophy has always been to continually develop new features to help you run your business. We also have a policy of listening to all our users in ...
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IT Productivity Tools to Help You Work Smarter

by Carrie Dagenhard Becoming a successful IT leader means learning to juggle a dizzying number of tasks and managing your team and your time wisely. If your employees fall too ...
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8 Signs Your Professional Services Company Has a Culture Problem

8 Signs Your Professional Services Company Has a Culture Problem By Carrie Dagenhard If you want to build a team of loyal, innovative and highly productive employees, you ...
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Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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7 Things IT Pros Should Consider Before Quitting a Job

By Carrie Dagenhard (Tech Writer)   We all have days when we fantasize about quitting our jobs. Maybe it starts with an unexpected software malfunction that encroaches on ...
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Top 10 Tech Trends That Could Disrupt Your Business in 2019

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
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