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How To Apologize To Your Customers (& When)

By Florin R. Ferrs (Tech Writer) IT professionals may believe that they are in the technology business, and of course, they are. But what if we told you that IT professionals ...

How To Keep Your Private Information Secure Online

By: Brad Smith on 9/30/20 15:55

By Brad Smith (Tech Writer) If you spend a lot of time online, you know your information can become vulnerable. Whether you shop, bank, or just check your email, crucial data ...

How To Deal With Frustrated Customers

By: Carrie Dagenhard on 9/16/20 17:08

By Carrie Dagenhard (Tech Writer) Are challenging or frustrated customers stressing your IT team out? Here are four useful tips customer service help desk pros can use to keep ...

How to Use HubSpot’s API to Generate Custom Reports

By: Eugene on 1/23/18 10:48

SherpaDesk's Developer's Corner By Eugene Tolmachov (SherpaDesk Head Developer) HubSpot is a well known “all-in-one digital marketing software” that provides tools that help ...

Can We Make Cognitive Robots Work for Us?

By: Josh Bradshaw on 11/17/17 13:56

by Josh Bradshaw (our man in Silicon Valley) Several years ago, while implementing tech solutions at Blackrock (NYSE: BLK), someone complained to me that they felt so ...

Network Administrators Love Ethical Hackers

By: Patrick Clements on 10/18/17 15:40

(and you should too)

Kickstart Your Small Business Into Success with a Professional Service Automation Solution

By: Patrick Clements on 10/10/17 10:29

By Patrick Clements, CEO SherpaDesk.com I believe that having a Professional Services Automation Solution is the secret sauce for small businesses, freelancers, and startups who ...

The Ticket Trick Hack

By: Patrick Clements on 9/27/17 18:04

Several concerned users have reached out to me with questions about the so-called Ticket Trick Hack discovered by a hacker named Inti De Ceukelaire. You can read the original ...

How To Apologize To Your Customers (& When)

How To Apologize To Your Customers (& When)

How To Keep Your Private Information Secure Online

How To Deal With Frustrated Customers

How to Use HubSpot’s API to Generate Custom Reports

Can We Make Cognitive Robots Work for Us?

Network Administrators Love Ethical Hackers

Kickstart Your Small Business Into Success with a Professional Service Automation Solution

The Ticket Trick Hack

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