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How to Retain Your Customer Support Staff

By: Jordie Black on 8/2/18 7:42

by Jordie Black One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.
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13 Top Jobs in Tech & IT

By: Carrie Dagenhard on 7/18/18 14:16

For 2018 and Beyond Technology isn’t just a fast-growing industry — technology powers every sector of the economy. Even if an organization doesn’t sell a tech product or service ...
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Your Future Depends On Taking Big Risks

By: Carrie Dagenhard on 7/11/18 13:53

Q&A with Reddit’s VP of EngineeringNick Caldwell It’s a crossroads that nearly every IT professional reaches at some point in their career: stay with the safe, steady, reliable ...
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Featured Tech News

July Tech News Roundup

By: Florin R. Ferrs on 7/11/18 13:40

Here's Some Tech News That Caught Our Attention This Month. 1 - Why does the tech community support universal basic income? (Because AI Bots are taking over?) 2 - IBM is ...
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Tales From IT Helpdesk Hell (Vol II)

By: Jessy Smulski on 7/11/18 11:21

IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a headset. Instead of a radioactive spider bite or science experiment gone wrong, their ...
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AI-Featured

Advanced AI Bots: Enemies Or Saviors?

By: Carrie Dagenhard on 7/4/18 21:18

"The development of full artificial intelligencecould spell the end of the human race.” - Stephen Hawking It was like something out of a campy sci-fi thriller or an episode of
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Should You Re-Assess Your IoT Strategy?

By: Jessy Smulski on 6/28/18 7:56

Data is the new gold and no other technology in existence strikes it as rich as the Internet of Things. By 2020, Gartner predicts that we will have 31 billion connected IoT ...
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Report From IoT World 2018

By: Josh Bradshaw on 6/13/18 17:15

By Josh Bradshaw (Our Man in Silicon Valley) As a self-proclaimed IoT addict that is hyper-focused on delivering value through IoT solutions, IoT World 2018 (May 14-17th) offered ...
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