Blog | SherpaDesk (28)

Junior Engineer Gets Caught with His Pants Down

Event logging and time stamping are key metrics when you are working in customer support. They help keep accountability throughout the life cycle of the request. They don't ...

Five Customer Experience Touch Points You Shouldn't Ignore

By: Patrick Clements on 09/30/14 10:53

There is a trending conversation discussing the difference between customer service vs. customer experience. Customer experience is a fairly new topic that is starting to gain ...

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How to Kill Email Loops with SherpaDesk

By: Patrick Clements on 09/22/14 15:54

With the recent upgrades to the email parser we have included a section called Public Email Address to each DropBox. The Public Email is the external email address you will ...

The Quickest Way to Always Cool Down a Customer Success Problem

By: Patrick Clements on 09/22/14 15:26

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...

Product Update: We've Updated Our Knowledgebase Portal

By: Patrick Clements on 09/30/13 11:47

If you use our knowledgebase (if you're not, you should), you'll notice some big changes we made recently.

SherpaDesk Chrome Extension Gets a New Look

By: Patrick Clements on 08/27/13 11:20

We updated our Chrome Extension this week to reflect our mobile application. If your not familiar with this tool open this link in Chrome and check it out.

SherpaDesk Mobile Help Desk Tote is Here!

By: Patrick Clements on 04/25/13 12:47

The Mobile Help Desk Tote Well, it was bound to happen sometime. The world has gone mobile and we have followed suit. This is the v1 edition of our mobile help desk app and I ...

New SherpaDesk Chrome Extension

By: Patrick Clements on 02/13/13 5:54

Introducing our latest free product offering: The SherpaDesk Chrome Extension. First off, let me say that I am biased on this a bit because I'm the one that built it, but this ...

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Junior Engineer Gets Caught with His Pants Down

Junior Engineer Gets Caught with His Pants Down

Five Customer Experience Touch Points You Shouldn't Ignore

How to Kill Email Loops with SherpaDesk

The Quickest Way to Always Cool Down a Customer Success Problem

Product Update: We've Updated Our Knowledgebase Portal

SherpaDesk Chrome Extension Gets a New Look

SherpaDesk Mobile Help Desk Tote is Here!

New SherpaDesk Chrome Extension

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