How To Avoid Workplace Burnout

Working an IT helpdesk can be very rewarding, but as we know, it may come with some hardships. The job can be stressful, and when that pressure is dealt with by working more ...
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Spring Cleaning Tips For IT Helpdesk Pros

  8 Cleaning Tipsfor Busy HelpDesk Pros When your job is to solve problems for other people, it’s easy to sweep routine cleaning and organizing under the rug. But, a ...
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SherpaDesk Tip: How To Improve Your Customer Journey

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, ...
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Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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Top 10 Tech Trends That Could Disrupt Your Business in 2019

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
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3 Things Tech Startups Can’t Survive Without

by Jessy Smulski From uncharted territories and strange new landscapes to villainous hackers and unimaginable riches, the technology industry is like the Wild West — full of ...
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3 Future Technologies Your Small Business Should Prepare for ASAP

When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help but give in to our wistful yearning for a bright New Year. We stay up past ten ...
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Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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