Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data breaches, market mistakes,…
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a project-by-project basis, or completely…
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the technology ledge. It’s fulfilling…
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased efficiency in their service…
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. Pull on your costumes, grab a…
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
Ways Your System Administrator Saves The Day
In the fast-paced world of modern technology, where every second counts and downtime can mean…
How To Map Your Customer Journeys
By Jessy Smulski (Tech Writer) The “customer journey” is the step-by-step process a prospect or…
How Can You Close Your MSP's IT Skills Gap?
There's an IT skills gap that is affecting businesses of all sizes and in all industries. This…
How To Retain Your IT Helpdesk Support Staff This Holiday Season
How To Retain Your IT Support Staff This Holiday Season More than 50% of global organizations…
What Disaster Recovery Planning Looks Like Today
By Jessy Smulski (Tech Writer) With hurricanes in the east, fires in the west, and your IT techs…
Surprising Facts About IT Startups
By Jessy Smulski (Tech Writer) Are you an IT or MSP Pro looking to start your own tech business?…
New MSP Trends Reshaping The Future
By Jessy Smulski (Tech Writer) Few experts could have predicted the recent disruption that…