SherpaDesk Tip: How To Improve Your Customer Journey

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, ...
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Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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Top 10 Tech Trends That Could Disrupt Your Business in 2019

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
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3 Things Tech Startups Can’t Survive Without

by Jessy Smulski From uncharted territories and strange new landscapes to villainous hackers and unimaginable riches, the technology industry is like the Wild West — full of ...
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3 Future Technologies Your Small Business Should Prepare for ASAP

When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help but give in to our wistful yearning for a bright New Year. We stay up past ten ...
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Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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Three Chilling IT Tales That Will Give You Nightmares

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...
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