Is Shadow IT Throwing Shade At Your Business?

Shadow IT is the villainous name given to any IT system or solution used for business purposes that are not explicitly approved by the IT department. It’s not quite as chilling ...
Read More

COVID-19: Does Your Business Have a Disaster Recovery Plan?

By Jessy Smulski & Florin R. Ferrs   The Coronavirus outbreak once again reminds IT Managers and business owners that the best time to plan for pandemics and natural disasters ...
Read More

How Can You Close Your Business'  IT Skills Gap?

The IT skills gap is a problem shared by every single business on the planet. It does not discriminate against industry, size or region. It does not care about developed or ...
Read More

How To Avoid Workplace Burnout

Working an IT helpdesk can be very rewarding, but as we know, it may come with some hardships. The job can be stressful, and when that pressure is dealt with by working more ...
Read More

Spring Cleaning Tips For IT Helpdesk Pros

  8 Cleaning Tipsfor Busy HelpDesk Pros When your job is to solve problems for other people, it’s easy to sweep routine cleaning and organizing under the rug. But, a ...
Read More

SherpaDesk Tip: How To Improve Your Customer Journey

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, ...
Read More

Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
Read More

Top 10 Tech Trends That Could Disrupt Your Business in 2019

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
Read More