Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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Three Chilling IT Tales That Will Give You Nightmares

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...
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Is Shadow IT Throwing Shade At Your Business?

Shadow IT is the villainous name given to any IT system or solution used for business purposes that are not explicitly approved by the IT department. It’s not quite as chilling ...
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Does Your Business Have a Disaster Recovery Plan?

By Jessy Smulski  (4.3 minutes read time) Adrenaline takes over as you sprint down the stairs to your server room and fumble to unlock the door. Already, the water is inches ...
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5 Ways Your System Admin Saves The Day

by Jessy Smulski   The business technology landscape at large is a bizarre, and paradoxical environment laden with unpredictability at every turn. An IT helpdesk business ...
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Tales From IT Helpdesk Hell (Vol II)

IT Helpdesk techs are a special breed of superhero. Instead of capes, they don glasses and a headset. Instead of a radioactive spider bite or science experiment gone wrong, ...
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Should You Re-Assess Your IoT Strategy?

Data is the new gold and no other technology in existence strikes it as rich as the Internet of Things. By 2020, Gartner predicts that we will have 31 billion connected IoT ...
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