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SherpaDesk Tip: How To Improve Your Customer Journey

By: Jessy Smulski on 04/10/19 12:26

By Jessy Smulski   The internet is abuzz with talk about the importance of creating an exceptional customer experience. But what does that really mean? And, more importantly, ...
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Five Communication Tips to Deal With Difficult Callers

By: Jessy Smulski on 03/06/19 17:43

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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Top 10 Tech Trends That Could Disrupt Your Business in 2019

By: Jessy Smulski on 02/21/19 7:41

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
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3 Things Tech Startups Can’t Survive Without

By: Jessy Smulski on 01/10/19 8:48

by Jessy Smulski From uncharted territories and strange new landscapes to villainous hackers and unimaginable riches, the technology industry is like the Wild West — full of ...
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3 Future Technologies Your Small Business Should Prepare for ASAP

By: Jessy Smulski on 12/20/18 8:31

When the final month of the year goes out in a blaze of tinsel and twinkle-lights, we can’t help but give in to our wistful yearning for a bright New Year. We stay up past ten ...
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Six Ways To Retain Your Support Staff (Infographic)

By: Jessy Smulski on 12/12/18 14:18

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By: Jessy Smulski on 12/05/18 8:08

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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Three Chilling IT Tales That Will Give You Nightmares

By: Jessy Smulski on 10/30/18 19:11

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...
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