Blog | SherpaDesk | Professional Service Automation (30)

Five IT Nightmares (That Will Make You Want to Update Your Disaster Recovery Plan)

We don’t need to tell you that data loss is excruciatingly expensive, destructive and frustrating. As an IT pro, you’re already well aware of the fact that losing even a few files ...

The Plano ISD IT Helpdesk Interview

By: Florin R. Ferrs on 10/17/18 14:16

To find out how the SherpaDesk Asset Management feature & asset tracking integration has helped improve their hardware auditing processes, we spoke to Randi Weaver, Coordinator ...

SaaS vs On-Premise

By: Jordie Black on 10/11/18 7:42

Ready To Move To The Cloud? To help you make an informed decision, we've created this handy infographic with the pros and cons of moving to the cloud vs. keeping it in-house.

Animation_Move-to-a-Cloud-Based-Featured

Should You Move to a Cloud-Based ITSM Solution?

By: Jordie Black on 10/10/18 17:39

There’s a longstanding argument for moving your IT helpdesk services over time to the cloud. Whether you think cloud software is a fad or the future, you’ll soon appreciate the ...

Dreamforce and the Rise of Tech Company Towns

By: Max Milano on 10/3/18 14:33

by Max Milano (Tech Writer) Company towns are as old as America itself. One can argue that the history of America is the history of company towns; from the Pilgrim settlements ...

A Time Tracker App Can Improve Productivity

By: Jordie Black on 8/29/18 16:09

If your signiﬁcant other told you they were going to use a time tracker app to see how long it took you to complete your daily tasks, what would your ﬁrst thought be? Probably: ...

Smart Contracting

By: Florin R. Ferrs on 8/15/18 15:52

SherpaDesk's Smart Contracting Feature With SherpaDesk’s Contracts feature you can set up multiple recurring invoices for your customers. Each contract can include ...

How to Retain Your Customer Support Staff

By: Jordie Black on 8/2/18 7:42

by Jordie Black One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.

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Five IT Nightmares (That Will Make You Want to Update Your Disaster Recovery Plan)

Five IT Nightmares (That Will Make You Want to Update Your Disaster Recovery Plan)

The Plano ISD IT Helpdesk Interview

SaaS vs On-Premise

Should You Move to a Cloud-Based ITSM Solution?

Dreamforce and the Rise of Tech Company Towns

A Time Tracker App Can Improve Productivity

Smart Contracting

How to Retain Your Customer Support Staff

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