SherpaDesk vs. Autotask-Logo

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Spend time building your business, not managing your support tools


We've designed SherpaDesk with businesses like yours in mind. We're also cloud-based and work hard to make sure that we’re easy to use. Our mobile app provides full functionality so that you can be as efficient in the field as in your office. We’ve also made sure that SherpaDesk integrates seamlessly with QBO, XERO, and FreshBooks.

For these reasons, and a few more described below, you will find more than a few incentives to switch to SherpaDesk today.

Many others company

 

Autotask Sherpadesk
    Complete IT Service Desk mark mark SherpaDesk is all you need to run your IT Helpdesk business well.    
    CRM mark mark We’ve designed SherpaDesk to be the best CRM for Professional Service Teams.    
    Time and Billing mark mark Easily keep track of all your billable and non-billable time.    
    Contract Management mark mark Our Smart Contracting feature tailors contracts to your customer's specific needs.    
    Ease of Use mark We work hard to make sure SherpaDesk is very easy to use.    
    Intuitive Interface mark Intuitive and easy to use, so you can focus on the important things.    
    Asset Management mark mark State of the art asset management & inventory tracking, including hand-held scanning integrations for fast inventory.    
    Project Tracking mark mark Organize your client’s support requests, tasks, time logs and more in one central location.    
    Detailed Reporting mark mark Fully integrated real-time analytics to get the data you need, when you need it.    
    Remote Assistance mark mark Help customers remotely from anywhere in the world.    
    Chat Functionality mark Chat with your team with Skype integration right inside tickets.    
    Web Portal mark Offer your customers a fully branded web portal to interact with your services.    
    To-Do Lists mark Stay on top of all your to-dos with our fully integrated task management app.    
    Customizable Interface mark mark Fully customizable workspace to help you be more efficient.    
    Affordable to Small Teams mark Simple pricing. No contracts. Always free for the first tech.    
    Mobile Application mark SherpaDesk’s mobile application offers full functionality in the field.    
    QuickBooks Integration mark One-click QuickBooks sync of all your customer’s billable information.    
    Salesforce Integration mark Seamless Salesforce integration with full customer details sync.    
   

 


 

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SherpaDesk is easier than way-too-complicated Autotask

Your time is a valuable resource and it should be focused on growing your company. The last thing you need is to spend time managing your support tools. The simplicity in setting up SherpaDesk, the ease of use for your clients to create support tickets and the deep integrations into leading business solutions allow you to focus on what you love doing: Growing Your Business. Not spending time on things you don’t.

SherpaDesk is easier than way-too-complicated Autotask

 

Response

IR Scanner Inventory

time

Fast Audit

customers

Audit Reporting

 

 

 

Search

Sherpadesk is more
personal for your customers

You love your customers and want to provide the best personalized service for them. SherpaDesk seamlessly integrates into your email and all of your threaded conversation is added to a ticket’s history log. Multiple drop boxes mean you can have customer questions routed to a service technicians while server alerts can be routed to another team.

Sherpadesk is more personal for your customers

 

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SherpaDesk is built for small teams

When your service automation tool is complicated, it can add hours of wasted time not just during setup, but also in day to day management of your company. Your team needs to be able to quickly respond to customer issues, log billable and non-billable time and track expenses. SherpaDesk is lightweight enough to easily perform key functions, but robust enough to manage your business.

SherpaDesk is built for small teams

 

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Easily add time and expenses

Add time over email, mobile or from the web. Make sure billable time or expenses don't fall through the cracks.

Assign others to help collaborate

Add or transfer tickets to team members to assist in resolutions. Everyone gets alerted on updates or changes.

Evaluate technician’s performance

Technicians are able to compare themselves against how the rest of the company is performing.

 

SHERPA DESK GREAT SUPPORT DESK APP.

“The customer interface is easy to use and teach to our employees and easy to use on the technician side.”

JESSI

JESSIE WILLIAMS

Tier One Technician

SHERPA DESK GREAT SUPPORT DESK APP.

“We have been using SherpaDesk for almost a year and are pleased with the ease and flexibility of the system.”

John

JOHN GALLIMORE

Chief Technical Officer

SHERPA DESK GREAT SUPPORT DESK APP.

“I spent 3 months through different solutions before deciding on SherpaDesk.”

Christian

CHRISTIAN PERETTO

IT Consultant

 

   
      1 AGENT 3 AGENT 5 AGENT 10 AGENT   
   SherpaDesk FREE $82/month $164/month $369/month   
   Autotask $70/month $165/month $250/month $500/month   
   Autotask w/
QuickBooks
$95/month $210/month $350/month $700/month   
   Annual Savings $648 - $1,140 $996 - $1,526 $1,032 - $2,232 $1,572 - $2,400   
   

 

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SherpaDesk is Affordable with Straightforward Pricing

SherpaDesk’s pricing is not hidden and we don’t require you to talk to a salesperson for a demo first before you can get a quote. The first tech license is always FREE and then for each additional agent it’s $39/month. This includes time tracking, mobile device access and QuickBooks integration. No initiation fees or annual commitment.

 


 

Here are a Few More Reasons to Switch from Autotask

Here are a Few More Reasons to Switchт