Top Tech Turkeys of 2023
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate endless success. This was not that year. As usual, 2023 was overwhelmed with data breaches, market mistakes,…
Eventually, there might be a year when cybercrime is eliminated, and tech companies celebrate…
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Streamlining IT Support for MSPs: The Power of an Advanced IT Ticketing System
Nearly 90% of small and medium-sized businesses now use some form of managed service provider (MSP). Whether to reinforce an in-house team, add additional resources on a project-by-project basis, or completely…
Nearly 90% of small and medium-sized businesses now use some form of managed service provider…
Five Communication Tips to Deal With Difficult Callers
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the technology ledge. It’s fulfilling…
By Jessy Smulski IT Helpdesk professionals are like company counselors. They manage the stress of…
IT Helpdesk Automation: A Game Changer For MSPs
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT infrastructure, cybersecurity, and networking assistance, the need for increased efficiency in their service…
As managed service providers (MSPs) have gained a larger foothold as indispensable partners for IT…
Halloween Horror Stories: IT Disasters MSPs Can Learn From
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk. We're here to share some chilling tales of IT disasters that have come our way. Pull on your costumes, grab a…
Double, double toil and trouble; firewall burn and VPN tunnel! Happy Halloween from Sherpadesk.…
Top Tech Turkey Of 2022
By Max Milano (Tech Writer) Another year, another batch of tech turkeys. 2022 brought us a bumper…
The Fraying Of Facebook
By Max Milano (Tech Writer) The week of Oct 4, 2021, wasn't a good week for Facebook. In fact, it…
To Zoom Or Not To Zoom (What Are The Alternatives?)
By Max Milano (Tech Writer) Web conferencing has been ubiquitous in corporate offices since the…
The COBOL Cowboys Ride Again (or Who's "OK Boomer" Now?)
It's the year 2020. We were supposed to have flying cars by now, but instead, a 60-year-old…
Amazon Go: Has The Future Arrived?
by Max Milano (Tech Writer) Those of us living in the San Francisco tech bubble can be forgiven if…
Dreamforce and the Rise of Tech Company Towns
by Max Milano (Tech Writer) Company towns are as old as America itself. One can argue that the…