Five Steps To HelpDesk Magic in 2019

5 Steps to Helpdesk Magic in 2019 As technology grows in adoption and complexity, so do the expectations and pressures placed upon your IT helpdesk. From WiFi outages and ...
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The Prosper ISD Interview

To find out how SherpaDesk's asset management feature with RFID tracking has helped improve hardware auditing for the Prosper Independent School District, we spoke to Fernando ...
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Top IT Conferences of 2019 That You Should Attend  (Part 2)

  As an IT professional, attending a conference is a great way to connect with like-minded people through networking, as well as learn from some of the best in your own ...
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Top IT Conferences of 2019 That You Should Attend  (Part 1)

  As an IT professional, attending a conference is a great way to connect with like-minded people through networking, as well as an excellent opportunity to learn from some ...
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SherpaDesk + NinjaRMM Integration

At SherpaDesk, we take pride in the fact that we listen to our customer's requests. That’s our policy.  So, after receiving a lot of feedback from users who needed a better ...
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Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
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How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
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The Most Common IT Help Desk Issues

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...
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