Six Ways To Retain Your Support Staff (Infographic)

          6 Ways to Retain Your SupportStaff This Holiday Season December doesn’t just mark the holiday season; it also heralds the highest employee turnover rates! ...
Read More

How To Track Your Customer’s Journey

By Jessy Smulski (Tech Writer)   The “customer journey” is the step-by-step process a prospect takes to become your customer. By 2020, your customer’s experience of this ...
Read More

The Most Common IT Help Desk Issues

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...
Read More

Developer's Corner November 2018

by Eugene Tolmachov In this month's "Developer's Corner" we bring you the latest updates to our SherpaDesk Mobile App: Smart Contracts & New Ticket Filters.   The life of the ...
Read More

Amazon Go: Has The Future Arrived?

by Max Milano Those of us living in the San Francisco tech bubble can be forgiven if we sometimes act blasé when presented with yet another piece of evidence that proves ...
Read More

IT Helpdesk Software: 7 Must-Have Features

As an IT leader, you know your team is only as capable as the IT help desk software you use. Without this critical tool, managing requests can feel like bailing out the Titanic ...
Read More

Three Chilling IT Tales That Will Give You Nightmares

When you think of the most dangerous jobs on earth, you probably don’t think of the IT profession. Construction crews that strut across scaffolding twenty stories above the ...
Read More

7 Things You Can Do Right Now to Boost Your IT Career (Infographic)

Here are seven things you should start doing today to boost your IT career and find a job you will love.   7 Things You Can Do Right Now to Advance Your IT Career Feeling ...
Read More