Running a tighter help desk
Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.
Winning a client costs far more than keeping one. The retention practices that keep MSP customers renewing year after year.
Are You Ready for AI Bot Assistants in Your Workplace?
Our CEO on building a support team, and what coaching high-level athletes has in common with running a company that serves customers.
The unglamorous work system administrators do that keeps everything running - and why most of it only gets noticed when it stops happening.
How Much Should a Good Service Desk Software Cost?
Selling to everyone means competing on price. How to narrow your MSP target audience until your pitch starts landing on its own.
Social media rarely feels worth the hours for an MSP. Where it does pay back, which channels matter, and what to post.
Free and low-cost places to build real IT skills online - courses, labs and communities worth the hours you put into them.
How To End Micromanagement To Improve Your IT Helpdesk Team
How To Track Your Customer’s Journey
Pick Patrick's Brain: SherpaDesk's CEO Responds your r/MSP questions.
SherpaDesk Update: Mobile Barcode Scanning for Assets
The biggest obstacles MSPs run into, taken one at a time, with the approaches that have worked for providers who got past them.