Blog | SherpaDesk | Jordie Black

The Key to IT Helpdesk Digital Transformation Success

By: Jordie Black on 05/08/19 15:41

Just like every area of business, IT helpdesks are subject to change. This change comes in the form of a digital transformation. This transformation has affected all areas of ...

Top IT Conferences of 2019 That You Should Attend (Part 2)

By: Jordie Black on 01/31/19 11:47

As an IT professional, attending a conference is a great way to connect with like-minded people through networking, as well as learn from some of the best in your own ...

Top IT Conferences of 2019 That You Should Attend (Part 1)

By: Jordie Black on 01/31/19 10:43

As an IT professional, attending a conference is a great way to connect with like-minded people through networking, as well as an excellent opportunity to learn from some ...

Are You Ready for AI Bot Assistants in Your Workplace?

By: Jordie Black on 12/27/18 10:29

When you think of AI and machine learning, what’s the first thought that comes to mind? For some, it’s sheer terror. Oh no! The robots are coming! My job is in jeopardy! In ...

The Most Common IT Help Desk Issues

By: Jordie Black on 11/28/18 5:54

As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to ...

SaaS vs On-Premise

By: Jordie Black on 10/11/18 7:42

Ready To Move To The Cloud? To help you make an informed decision, we've created this handy infographic with the pros and cons of moving to the cloud vs. keeping it in-house.

Animation_Move-to-a-Cloud-Based-Featured

Should You Move to a Cloud-Based ITSM Solution?

By: Jordie Black on 10/10/18 17:39

There’s a longstanding argument for moving your IT helpdesk services over time to the cloud. Whether you think cloud software is a fad or the future, you’ll soon appreciate the ...

7 Free Online Skill Building Resources

By: Jordie Black on 09/27/18 7:58

They say if you want to become a true expert at something, you need to dedicate 10,000 hours of continuous hard work. How many topics or skills could you say you're an expert ...

The Key to IT Helpdesk Digital Transformation Success

The Key to IT Helpdesk Digital Transformation Success

Top IT Conferences of 2019 That You Should Attend (Part 2)

Top IT Conferences of 2019 That You Should Attend (Part 1)

Are You Ready for AI Bot Assistants in Your Workplace?

The Most Common IT Help Desk Issues

SaaS vs On-Premise

Should You Move to a Cloud-Based ITSM Solution?

7 Free Online Skill Building Resources

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