The Biggest Tech Turkeys Of 2020

  By Florin R. Ferrs (Tech Writer) Annus horribilis doesn't even begin to describe 2020. So far, we've been subjected to a global pandemic, extensive wildfires (first in ...
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The Benefits Of A Team Calendar

By Florin R. Ferrs (Tech Writer)   There was a time when IT managers worked in the same office as the rest of their team, and it was relatively easy to keep track of what ...
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How To Apologize To Your Customers (& When)

By Florin R. Ferrs (Tech Writer)   IT professionals may believe that they are in the technology business, and of course, they are. But what if we told you that IT professionals ...
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Outages: What To Do When They Happen

By Florin R. Ferrs (Tech Writer)   Outages are the bane of IT managers, network administrators, and MSPs’ existence the world over. Some IT professionals think of outages as an ...
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Deploy A Winning Customer Service Philosophy

By Florin R. Ferrs (Tech Writer)   Are you doing everything that can be done to ensure that your business continues to offer world class customer service tomorrow? Many IT ...
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IT Budget Segmentation To Face The New Normal

By Florin R. Ferrs (Tech Writer)   The new normal ushered in by the pandemic is quickly becoming the next normal. How can you position your IT business or department to not ...
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Virtual Tech Conferences of 2020 (That You Should Check Out)

By Florin R. Ferrs (Tech writer)   2020 was supposed to be a bumper year for IT conferences, with all the large tech players planning bigger and better things than in years ...
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SherpaDesk + NinjaRMM Integration

Covid-19 and stay-at-home has changed our world abruptly. This presents unique challenges for IT Managers who need to make sure they have the right tools to service all their ...
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