How Should IT Pros Integrate Social Media Into Their Customer Journeys

By Florin R. Ferrs (Tech Writer) These days, just about every IT Pro with a customer-facing MSP business has to have an active presence on social media. Or at least, things are ...
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Ransomware Attacks (& How To Be Prepared)

By Florin R. Ferrs (Tech Writer) Ransomware attacks seem to be in the news every day. With the recent Colonial Pipeline ransomware attack and the infamous Kaseya breach, ...
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IT Call Center Scams: Prevention & Payback

By Florin R. Ferrs (Tech Writer) IT call center scams are as old as the internet (older actually). Still, these scams have grown exponentially in the last few years, preying on ...
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UI/UX Design For Customer Self-Service Success

By Florin R. Ferrs (Tech Writer) What if we told you that having a good UI/UX design on your website and app will help build a culture of self-service with your users and help ...
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Best Password Storage Solutions For IT Managers

By Florin R. Ferrs (Tech Writer) Nothing keeps IT managers and MSPs more awake at night than the knowledge that their customers’ (or God forbid their own) C-Suite thinks that ...
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Top Virtual Tech Conferences of 2021 (Part 2)

By Florin R. Ferrs (Tech writer)   Smart IT Managers and Tech Entrepreneurs understand that they have to make sure they maintain a training level that matches the speed of ...
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Top Virtual Tech Conferences of 2021 (Part 1)

By Florin R. Ferrs (Tech writer)   Another year, another lockdown. Fortunately, IT professionals have made huge strides over the last few months helping their businesses make ...
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2020: A Look Back (& Looking Forward To 2021)

By Florin R. Ferrs (Tech Writer)   Let's face it, 2020 was a doozy. Annus horribilis doesn't even begin to cover the litany of challenges and truly heart-wrenching realities ...
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