2020: A Look Back (& Looking Forward To 2021)

By Florin R. Ferrs (Tech Writer)


Let's face it, 2020 was a doozy. Annus horribilis doesn't even begin to cover the litany of challenges and truly heart-wrenching realities we've all had to face.

The only silver lining for IT Managers and entrepreneurs was that it was often up to their IT departments to keep the lights on by transferring and supporting entire workforces to a work from home setup. remote workforce

This boom in remote server management, Zoom call networking, and remote customer monitoring and servicing has created a shift in thinking about how IT support can be provided remotely via RMM & PSA technology. Fortunately, smart IT managers and entrepreneurs were already prepared for a work from home/remote servicing future by having added RMM services like NinjaRMM paired with versatile PSA systems like SherpaDesk ticketing software to their tech stacks.

The future is remote, and it's here already, particularly in 2021.

Corporations that reluctantly embraced remote work out of necessity now realize that efficiency hasn't dropped (quite the contrary) and that savings in office space can be quite substantial. What this means for IT helpdesk managers and MSP business owners is that those who invest in RMM systems and remote monitoring tools will stay ahead of the competition and be better prepared to weather whatever new storms 2021 may bring.   night bod 1

To better prepare for 2021, here's a look back at some of our most useful blogs of 2020 that are still relevant and chock full of helpful tips to help IT managers and MSPs succeed in 2021.

Smart Tips For Your 2021 Budget

2021 budget 1

If there's one thing 2020 taught us, it's that everything can change on a dime and, the more flexible your organization, the more likely you are to thrive amidst uncertainty. Here are some smart tips for your 2021 IT budget. 

Biggest Tech Turkeys Of 2020

turkeys 2020 w

For our now traditional list of tech turkeys of the year, we went out of our way to find tech flops that would have probably happened anyway, i.e., these top tech turkeys of the year were so egregious that they out 2020, 2020.

Tools IT Managers Need To Support Remote Workers & Students

remote tools pngIT managers and their teams' daily challenges to keep many remote systems and assets working flawlessly can become pretty overwhelming. Here are some smart tips and tools to help support remote workers and students.

How To Grow Your Business In A Work From Home Worldwork from home tp

It's a challenging time to grow an IT or MSP business, but the potential is still there—even if your new HQ happens to be a home office. Here are some tips to help you succeed in the work from home world.

SherpaDesk Data Migration Tool

Data Migration png

We know how important your customer data is to your IT Helpdesk business. Now you can bring your data over with you to SherpaDesk with our easy to use data migration tool.

SherpaDesk is the definitive helpdesk solution for all your support, project management, and billing issues. 

Ready to get a handle on your small business? 

Power your helpdesk with your Free Online SherpaDesk Support Desk Software.


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Florin R. Ferrs
By Florin R. Ferrs

Florin is a technology writer based in Silicon Valley.