Version 4.0.4 - February 14th, 2017

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6750: added recent choices in iWatch App
  • Tkt 6748: add improved Cache system for heavy statistic queries, like Accounts statistics list, load time moved from 4-5 seconds to 200ms 😊
  • You can search by number is add [space] or, available all tickets (open and closed) even you can search sequence of tickets
  • Added ability to load more on search list. Like loading more 20 items when reach bottom

Version 4.0.3 - February 10th, 2017

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6550: Start/Stop Timer: Incorrect Time Zones
  • Tkt 6648: Account Type Label Adjustments
  • Tkt 6647: Add Alt Tech Email Parser Command
  • Fixed "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_tbl_ticket_Accounts". The conflict occurred in database "BWA_SherpaDesk_1", table "dbo.Accounts"." sql exception.
  • Tkt 5992: added projects to api
  • Tkt 6662: Salesforce Account replication
  • Tkt 6627: Custom Report: Invoice Number to Datasource = Time Log
  • Tkt 5681: Taxable work in QBO
  • Tkt 6646: BETA Tagging Removal
  • Tkt 6319: Instances Configuration Removed from SherpaDesk
  • Tkt 6627: Custom Report: Invoice Number to Datasource = Time Log
  • Changes Password Policy: requires 1 non-alphanumeric char in the password.
  • Tkt 6528: Intuit Security Scan 2017
  • Tkt 6650: Migration - Asset Log History
  • Tkt 6684: Page Not Found
  • Tkt 5783: Adding Alt End Users During Ticket Creation
  • Tkt 6649: Invite my self on Account Page
  • Tkt 6123: LDAP Sync
  • Tkt 6688: Salesforce: Adding a Create Ticket Button
  • Tkt 6690: A generic error occurred in GDI+.
  • Tkt 6476: Azure Query Optimizations
  • Tkt 6476: Azure Query Optimizations
  • Tkt 6309 Contractor: Bug and UI Changes

Version 4.0.1 - February 3rd, 2017

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6468: Ticket Creation - Asset Manager and Account Manager
  • Tkt 5783: Adding Alt End Users During Ticket Creation
  • Tkt 6545: Email parser issues
  • Tkt 6547: SherpaDesk Import Data Failed.
  • Tkt 5904: Invoice - Remit To Address
  • Tkt 5903: Remittance address on invoices
  • Tkt 6551: Issues with viewing an asset
  • Tkt 6555: Asset display
  • Tkt 6469: Migration - Asset Unique ID's are not coming over
  • Tkt 6404: Invoice: Internal Account Details
  • Tkt 6315: Invoice Page: Additional UI Changes
  • Tkt 6329: Account Locations - Add the option to expand
  • Tkt 6549: HelpDesk Logins - UI Issue
  • Tkt 6520: Issue with Intercom
  • Improved some sql queries performance.
  • Tkt 6315: Invoice Page: Additional UI Changes
  • Tkt 6560: Unrecognized Guid format.
  • Tkt 6404: Invoice: Internal Account Details
  • Tkt 6586; SalesForce Integration: Logging in Access
  • Tkt BWA17025: notepad functionality has changed
  • Tkt 6595: Users only displaying first 20 entries
  • Tkt 6426: Ticket Creation via Web
  • Tkt 6566: Full Vanity URL
  • Tkt 6575: Setting a % complete and no time logged
  • Tkt 6577: Chargify: Overbilling older accounts
  • Tkt 6627: Custom Report: Invoice Number to Datasource = Time Log
  • Tkt 6574: Problem Exporting - Time Out Error
  • Tkt 6629: To Do's - UI Issues
  • Tkt 6636: Wrong billable hours in "time log detail report"
  • Tkt 6049: Width issue of Contact Us section on Portal's Homepage
  • Tkt 6640: Rejected email ticket
  • Tkt 6604:  Error Message
  • Tkt 5217: ticket sorting

Version 3.7.3 - January 15th, 2017

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6331: Timesheets: QBO Time Syncing
  • Tkt 6483: SherpaDesk New Trials: Fixes integration with HubSpot.
  • Updated RollbarSharp and RestSharp libraries, made background service publishing fixes.
  • Tkt 6511: Incorrect page on success registration on mobile
  • Tkt 6468: Ticket Creation - Asset Manager and Account Manager
  • Tkt #6185: QBO: Change entry line
  • Tkt 6515: Sherpa Desk Migration - Assets Issues
  • Tkt 6426: Ticket Creation via Web

Version 3.7.2 - January 13th, 2017

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6328: Adding Create Ticket from Asset Screen
  • Tkt 6455: Bulk Login Update
  • Tkt 6488: Invalid viewstate
  • Tkt 6468: Ticket Creation - Asset Manager and Account Manager
  • Tkt 6473: Logins- Location Filters
  • Tkt 6474: Ticket Creation - Assigned Locations
  • Fixed error #2062 IndexOutOfRangeException: Cannot find column IntegrationProviderId.
  • Tkt 6462: Column Alignment
  • Tkt 6460: ISS Sherpa Desk is Extremely slow on Full App
  • Tkt 5991: Transfer Screen - Unable to Paste Image
  • Tkt 6064: Copy of Time Permissions
  • Tkt 6404: Invoice: Internal Account Details
  • Tkt 6516: Print ticket window will not close
  • Tkt 6512: Import Database Asset Status issue
  • Tkt 6483: SherpaDesk New Trials: Implements integration with HubSpot.
  • Tkt 6331: Timesheets: QBO Time Syncing

Version 3.6.4 - December 24th, 2016

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6363; Saved Filtered Searches
  • Tkt 6404: Invoice: Internal Account Details
  • Resolving Redis cache timeout issue.
  • Tkt 6371: Logins: Mass Inactivation of Standard Users (implemented for HelpDesk and made some fixes)
  • Tkt 6428: HttpException: Maximum request length exceeded.
  • Tkt 6421: iTextSharp.text Document Close throw error The document has no pages
  • Tkt 6237: Background job to wipe the data from deleted Orgs: Adds DeletedTime column to Mc_Organization table of Master DB for future use.
  • Tkt 6456: Copy of Project Screen Build-Out
  • Tkt 6328: Adding Create Ticket from Asset Screen

Version 3.6.4 - December 24th, 2016

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6266: Exporting Assets: Time Out Issue
  • Tkt 6439: Logins: Break Tags showing up
  • Downgraded Azure Search library to version 1.1.3.
  • Tkt 6124: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Updated Application Insights packages.

Version 3.6.3 - December 23th, 2016

SherpaDesk New Features, Fixes and Updates:

  • Upgraded Google APIs libraries to v 1.19.
  • Fixed XSS vulnerability on Ticket Edit Priority page.
  • Tkt 6172: QBO Integration: Staff Payment
  • Tkt 5811: Two Email Addresses - 1 Inactive Clean Up
  • Tkt 6290: Invoicing: UI Improvements
  • Tkt 6314: Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, &l
  • Tkt 6280: Sherpan rapsut...
  • Tkt 6322: Object reference not set to an instance of an object.
  • Tkt 6284: Azure Web Application Config (Merge Global API and Remote Control Gateway into the Background service)
  • Adjusted the admin pages for Integrations.
  • Tkt 6228: Time Entry: Create Ticket from a Time Entry
  • Tkt 5860: ToDo: Time and Billing
  • Tkt 6284: Azure Web Application Config (fixes)
  • Tkt 6358: scheduled reports does not work
  • Tkt 6363: Saved Filtered Searches
  • Tkt 6365: Parser Commands: Waiting On Response
  • Tkt 6360: Time Log Export Report
  • Tkt 6331: Timesheets: QBO Time Syncing
  • Tkt 6375: Production Home error
  • Removed on postback the "<>" characters from value of text inputs and encodes the value of the registered text inputs, if the client encoding is enabled on Master page.
  • Tkt 6383: Responses in Tickets
  • Removed replacing "&amp;"by "&" because the client encoding is turned off.
  • Tkt 6385: Invoicing: Hidden Flat Fee
  • Tkt 6378: New User Passwords
  • Tkt 6397: Invalid viewstate
  • Tkt 6266: Exporting Assets: Time Out Issue
  • Tkt 6218: Asset Import Error
  • Tkt 6415: Portal Order
  • Tkt 6403: Email Parser – Bug
  • Removed "X-Frame-Options" header to allow put the widget to another site.
  • Tkt 6371: Logins: Mass Inactivation of Standard Users

Version 3.5.3 - November 27th, 2016

SherpaDesk New Features, Fixes and Updates:

  • Tkt 6189: "Search" feature still not right working correctly!
  • Tkt 6244: SherpaDesk Import Data Failed.
  • Tkt 6088: Sherpadesk.com - Request Demo
  • Tkt 6239: Migrate from Managed Cache Service to Azure Redis Cache
  • Tkt 6267: Activity Report: Add Create Date Filters: Fixes paging.
  • Izenda Reports upgraded to v. 6.10.0.11 (October 4, 2016) Debug version
  • Tkt 6271: Forgotten Password Link Broken
  • Configured SherpaDesk to work as Azure Web Application service.

Version 3.4.4 - September 24th, 2016

SherpaDesk New Features, Fixes and Updates:

  • Tkt 4427: Update Project & Account Detail Pages: Hide "Add New Task" button when ToDo List item is in editing mode.
  • Tkt 16 920: incorrect locations showing under recent locations in new tickets
  • Tkt 4427: Update Project & Account Detail Pages: New design for Tech Home.
  • Tkt 5780: UI Improvement - Hide Account / Location
  • Tkt 5721: Automatic Contractor Insert Req Changes
  • Tkt 5810: Transfer Ticket - Select Tech
  • Tkt 5809: Tech Home Page UI Suggestions
  • Tkt 5795: Create Ticket: Adding Projects
  • Tkt 5804: Account Linkage: Remove Access
  • Tkt 5814: Account Type Convert to CheckBox
  • Tkt 5812: We have 2 Account Create Forms
  • Tkt 5721: Automatic Contractor Insert Req Changes
  • Tkt 5813: More Account Insert Adjustments
  • Tkt 5668: Importing Account/Locations
  • Tkt 4427: Update Project & Account Detail Pages: Displays the completed ToDO item for 24 hours on dashboard.
  • Tkt 5846: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5029: New Invoice PDF designs
  • Tkt 5720: Allow People to Remove from Orgs
  • Tkt 5029: New Invoice PDF designs
  • Tkt 5766: Time: Line Breaks
  • Tkt 16 937: Unable to change technician location
  • Tkt 5662: Invoice: Ability to sort during invoice review
  • Tkt 4427: Update Project & Account Detail Pages: New Tech Dashboard.
  • Tkt 5824: Improve Transfer Ticket Across Orgs functionality.
  • Tkt 5746: Link Existing Account
  • Tkt 5893: File Attachment Size
  • Tkt 5864: Hide/Not Display any monetary information for Technicians
  • Tkt 5883: Parser Command Codes
  • Tkt 5735: Captcha Still Not Working
  • Tkt 5809: Tech Home Page UI Suggestions: Condense the ticket view to 1 line vs 2 line.
  • Tkt 5906: Use User Create Ticket control where need to create ticket.
  • Tkt 5809: Tech Home Page UI Suggestions: Adjustment date & time columns.
  • Tkt 5804: Account Linkage: Remove Access
  • Tkt 5930: Tech Home Page: UI adjustment
  • Tkt 5923: Transfer Tickets: Sub Classes not showing
  • Tkt 5898: New KB Article not accepting .pdf
  • Tkt 5501: Account Linkage Secondary Scenarios
  • Tkt 5927: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5736: Google Sync
  • Tkt 5841: Google integration
  • Tkt 5936: Asset Page: Moving the Menu Options
  • Tkt 5940: Tickets Page: Older Layout
  • Tkt 5935: Tech Home: Adding Queue and ToDo List: Fixes for Accounts widget.
  • Tkt 5926: Closing Tickets: Error

Version 3.4.2 - August 20th, 2016

SherpaDesk Features, Fixes and Updates:

  • Tkt 5585: LDAP Replication: Noblesville Schools
  • Fixes UI issue on ToDo Templates Configuration page.
  • Tkt 5404: Dashboard: Unconfirmed Ticket Count #
  • Tkt 5702: Unconfirmed tickets
  • Tkt 5722: Routing - Adding Alt Tech
  • Tkt 5706: LDAP Issue: Login not showing up
  • Tkt 5672: Time picker popup
  • Tkt 4427: Update Project & Account Detail Pages: Makes tickets list interactive, Redirects from Edit Project page back to Account details page.
  • Tkt 5733: Custom Report - Pickup Time
  • Tkt 5688: Import: Account list imported to Locations
  • Tkt 5748:  Folders – Error
  • Tkt 4427: Update Project & Account Detail Pages: Makes ToDo list interactive.
  • Tkt 5721: Automatic Contractor Insert Req Changes
  • Tkt 5732: Transfer Ticket Across Orgs

Version 3.2.2 - August 8th, 2016

SherpaDesk Features, Fixes and Updates:

  • Tkt 5557: Account Add Broken
  • Tkt 5561: Page Title – Centered
  • Tkt 5492: Bulk email suffix change
  • Fixed  System.Net.Mail.SmtpException: Syntax error in parameters or arguments. The server response was: 5.5.4 Invalid Address.
  • Tkt 5514: Set Ticket Counter
  • Tkt 5578: My monthy custom report is picking up deleted entries
  • Tkt 5198: Invoices: Edit and Resend Invoices
  • Tkt 4427: Update Project & Account Detail Pages
  • Tkt 5483: SherpaDesk for RBA Professional Data Systems
  • Tkt 5523: Invoice customization question
  • Tkt 4838: Implement Export/Import organization data from/to HelpDesk database. (add support Izenda custom reports and Configuration Settings, improved errors handling, import progress showing, added user passwords export/import and another additional user data)
  • Tkt 5198: Invoices: Edit and Resend Invoices
  • Tkt 5421: Invoice from Ticket
  • Tkt 4427: Update Project & Account Detail Pages
  • Tkt 5516: Import/Export: Edit Changes
  • Tkt 5565: Time calculation error
  • Tkt 4427: Update Project & Account Detail Pages: Fixes the client script.
  • Tkt 4427: Update Project & Account Detail Pages: UI changes.
  • Tkt 5554: Failed to load viewstate on the Time Tracking page
  • Fixes error #1226 FormatException: Input string was not in a correct format.
  • Fixes the error #631 ArgumentException: OrganizationId can't be empty. Parameter name: OrgId
  • Tkt 5396: Izenda Key
  • Tkt 5404: Dashboard: Unconfirmed Ticket Count #
  • Tkt 5612: Portal: Spam Comments
  • Tkt 5611: Accumatch - report needs
  • Tkt 5604: Custom Reports
  • Tkt 5510: Custom Report - Aging Report
  • Tkt 5623: Remove 'Notes' from Beta Wrapper
  • Tkt 5627: Add Yeti to Fail Page
  • Tkt 5445: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5617: Bounced Emails: Disallowed Users
  • Tkt 5601: Import/Export - Logins not in MC3
  • Tkt 5403: Clear Text Password
  • Tkt 5608: LDAP admin page error
  • Tkt 5628: Web vs Mobile Ap Time Issue
  • Tkt 5645: Time Log Export: Expand Data Limit
  • Tkt 5684: Invoicing date inclusion error
  • Tkt 5659: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5658: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5655: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5656: Exception of type 'System.Web.HttpUnhandledException' was thrown.
  • Tkt 5654: Download xlsx example for new users import error
  • Tkt 5669: Confusing math or labeling on invoice
  • Tkt 5680: NEW ASSET NOT SEARCHABLE
  • Tkt 5676: Error message during billing adjustment
  • Tkt 5601: Import/Export - Logins not in MC3