How To Deal With Frustrated Customers

By: Carrie Dagenhard on 09/16/20 17:08

By Carrie Dagenhard (Tech Writer)   Are challenging or frustrated customers stressing your IT team out? Here are four useful tips customer service help desk pros can use to ...
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Outages: What To Do When They Happen

By: Florin R. Ferrs on 09/09/20 18:49

By Florin R. Ferrs (Tech Writer)   Outages are the bane of IT managers, network administrators, and MSPs’ existence the world over. Some IT professionals think of outages as an ...
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A New Frame Of Mind For IT Managers

By: Jessy Smulski on 09/02/20 17:10

By Jessy Smulski (Tech Writer) What's the key to your business's continuity during the new normal? Consumer spending is down; the national debt is up, the unemployment rate ...
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Tools IT Managers Need to Support Remote Workers & Students

By: Michael Clements on 08/26/20 16:50

By Mike Clements (SherpaDesk’s Sales & Customer Service Director) As millions of former office workers worldwide are set to continue working remotely from home more or less ...
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Customer Journey Mapping Secrets

By: Jessy Smulski on 08/19/20 20:02

By Jessy Smulski (Tech Writer) Are You Tracking Your Contacts From Prospect to Customer? The most successful MSPs know that the best way to target and close elusive customers ...
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Quick Guide to RMM Software

By: Carrie Dagenhard on 08/12/20 15:03

An IT Superhero’s QuickGuide to RMM Software Remote work has quickly become the new norm and, for IT leaders, this presents a whole new crop of security and logistical ...
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Deploy A Winning Customer Service Philosophy

By: Florin R. Ferrs on 08/05/20 23:09

By Florin R. Ferrs (Tech Writer)   Are you doing everything that can be done to ensure that your business continues to offer world class customer service tomorrow? Many IT ...
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Now is the Time to Boost Customer Satisfaction

By: Carrie Dagenhard on 07/29/20 15:12

By Carrie Dagenhard (Tech Writer)   Are you looking to increase client retention and keep your business thriving? Here’s how you can boost customer satisfaction — even during ...
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