7 Things You Can Do Right Now to Boost Your IT Career

There are few things worse than feeling stuck, burnt out or otherwise unhappy in a job. After all, we spend a significant chunk of our waking hours working, and when you’re not ...
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Is Shadow IT Throwing Shade At Your Business?

Shadow IT is the villainous name given to any IT system or solution used for business purposes that are not explicitly approved by the IT department. It’s not quite as chilling ...
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A Time Tracker App Can Improve Productivity

If your significant other told you they were going to use a time tracker app to see how long it took you to complete your daily tasks, what would your first thought be? Probably: ...
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How Much Should a Good Service Desk Software Cost?

With all the IT help desk software options available today, it’s no wonder that small business owners struggle to work out exactly how much they should be spending on their ...
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Does Your Business Have a Disaster Recovery Plan?

By Jessy Smulski  (4.3 minutes read time) Adrenaline takes over as you sprint down the stairs to your server room and fumble to unlock the door. Already, the water is inches ...
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Smart Contracting

    SherpaDesk's Smart Contracting Feature With SherpaDesk’s Contracts feature you can set up multiple recurring invoices for your customers.       Each contract can ...
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What IT Helpdesk KPIs Should You Be Tracking?

  Every IT help desk will be concerned with how well they measure the effectiveness of the service they provide. In order to grasp how well your IT help desk is performing, you ...
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How to Retain Your Customer Support Staff

by Jordie Black   One of the most significant issues you’ll have as a help desk manager is working out effective ways to ensure you retain your customer support staff.
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