Streamlines the ticketing process for our IT department allowing for more effective and efficient workflows, faster response times and more accurate resolutions to priority issues.
We're a small IT consulting agency, so a fair price is mandatory. SherpaDesk has been easy to manage and configure from the beginning. You don't need to understand everything from time-0 to use it. You easily become familiar with everything in the first few days, tweaking the settings as you go.
We have been using SherpaDesk for quite a while now and this has been by far the best help desk system for our needs. Tech support is great and the Quickbooks integration has been just what we needed. Keep up the great work guys!
I have been using Sherpa Desk for over a year to handle support requests for my membership sites. It has a very intuitive design and is very easy to learn how to use all the features.