Evolving from a HelpDesk to a full SMB Solution - the SherpaDesk crew has seen is all since 2001.
We were not born with the passion to create great software, that's not a thing you can be born with.
What we do love is simplifying things and letting people do their everyday job tasks in the most effective way possible. We love life. We are explorers and adventurers and believe in a career that enables freedom and relationships. Rather than disabling.
We care about design and aesthetics. We care about our buttons being in the right place, at the right time, for the right person.
We are motivated to deliver an exceptional product that makes keeping track of resources and customers way easier.
. We haven't taken on investor funding, not because we never needed it and not because we can't get it, but because we work hard to get things right. We have worked hard to create a stable profitable business with a steel core foundation that serves as a lifetime solution.
We've been at it 17 years and we aren't going anywhere but up.
It all started with a get rich quick scheme and a kilogram of illegal drugs.
Just kidding. But who knows, really?
Pat and Jon met in College at the University of Georgia (pronounced, Geor-juh) where their knack for building things struck quick. The two launched their own IT Support shop while still in school. After scaling their operations, shit hit the fan in 2001 during the dot com bubble. While looking for something a little more impactful that leveraged the vulnerable market, the two thought up bigWebApps, a professional services firm that provided developmental and support services.
Through the process of executing on this, the team grew. Eugene, a hard-core front end Dev pro was on-boarded alongside, X, X, X and X.
Soon thereafter, the guys discovered the big opportunity. Dealing with all of their nagging clients in a more effective manner. That's when things got interesting and a baby HelpDesk was born.
After raising this baby HelpDesk into a well-groomed profitable venture around 2010, the team made the big transition to a full service PSA Solution which was later launched in 2012.
They called it SherpaDesk.
Ever since, they have managed both tools, finally shutting down the bigWebApps HelpDesk in 2016.
Then they hired their first marketer.
The rest was history.