About Us
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At SherpaDesk, we believe in simplifying complexity through intuitive and powerful software solutions.
Our passion isn't just about writing code - it's about creating seamless experiences that helps people work smarter, not harder.
We've been helping SMBs and organizations since 2013.
All-in-One Help Desk Solution
SherpaDesk is a comprehensive help desk and professional services automation (PSA) platform designed to streamline operations for small and mid-size businesses. With an intuitive interface, SherpaDesk offers powerful tools such as ticket management, invoicing, time tracking, and project management, all aimed at improving customer support and business efficiency. Our mission is to make complex processes simple, helping teams focus on their core business by reducing the hassle of administrative tasks and ensuring seamless operations.
We simplify complex processes, enabling teams to focus on their core activities by minimizing administrative burdens and ensuring smooth operations.
Our Values
Simplicity in Design
Customer-Centered Approach
Innovation and Growth
Integrity and Transparency
Commitment to Excellence
Collaboration and Teamwork
History
SherpaDesk was born from our desire to simplify everyday tasks and help businesses work more efficiently. While studying at the University of Georgia, Jon and I started an IT and Managed Service Provider business, where we quickly saw the challenges of managing clients and resources. This inspired us to pivot and create a comprehensive solution for small businesses.
In 2013, we launched SherpaDesk, a Professional Services Automation (PSA) tool that streamlines operations like ticketing, invoicing, and customer support. Focused on intuitive design and user experience, we’ve built a platform that helps small businesses thrive. After two decades, we’re still growing and improving, driven by customer feedback and a passion for helping businesses succeed.
Developed an easy-to-use IT helpdesk software focused on K12 and IT Support teams. The first release was bigWebDesk
Celebrated 10 years of developing IT support solutions. Expanded the platform to include Facility Maintenance, Transportation, and Student-run HelpDesks.
bigWebApps rebranded to SherpaDesk to focus on building a complete PSA solution for IT and Computer consultants.
SherpaDesk introduced Smart Contracts, a complete contract management solution for tracking time, products, travel, and recurring expenses.
SherpaDesk launches its first A.I. agent, CoPilot, to assist with performing functions and reporting within the platform.
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