IT Productivity Tools to Help You Work Smarter

by Carrie Dagenhard Becoming a successful IT leader means learning to juggle a dizzying number of tasks and managing your team and your time wisely. If your employees fall too ...
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8 Signs Your Professional Services Company Has a Culture Problem

8 Signs Your Professional Services Company Has a Culture Problem By Carrie Dagenhard If you want to build a team of loyal, innovative and highly productive employees, you ...
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Five Communication Tips to Deal With Difficult Callers

By Jessy Smulski Helpdesk professionals are like company counselors. They manage the stress of others, coach people through problems, and occasionally talk people off the ...
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7 Things IT Pros Should Consider Before Quitting a Job

By Carrie Dagenhard (Tech Writer)   We all have days when we fantasize about quitting our jobs. Maybe it starts with an unexpected software malfunction that encroaches on ...
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Top 10 Tech Trends That Could Disrupt Your Business in 2019

by Jessy Smulski What tech trends have the potential to disrupt your industry this year? We have some compelling predictions that may impact your small business strategy.  
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Developer’s Corner: SherpaDesk's API

by Eugene Tolmachov (SherpaDesk IT Developer) To API or not to API? That is the question. The theme and purpose of this week's "Developer's Corner" is to cover all the most ...
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Five Steps To IT HelpDesk Magic

5 Steps to Helpdesk Magic  As technology grows in adoption and complexity, so do the expectations and pressures placed upon your IT helpdesk. From WiFi outages and software ...
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The Prosper ISD Interview

To find out how SherpaDesk's asset management feature with RFID tracking has helped improve hardware auditing for the Prosper Independent School District, we spoke to Fernando ...
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