How To Map Your Customer Journeys

By Jessy Smulski (Tech Writer) The “customer journey” is the step-by-step process a prospect or lead takes to become your customer. Nowadays your customers' experience of ...
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UI/UX Design For Customer Self-Service Success

By Florin R. Ferrs (Tech Writer) What if we told you that having a good UI/UX design on your website and app will help build a culture of self-service with your users and help ...
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Pick Patrick's Brain

Are you an IT or MSP professional struggling with a specific issue or seeking helpful advice? Look no further than SherpaDesk's Co-Founder and CEO, Patrick Clements. With years ...
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Mobile Barcode Scanning for Assets

We’re very excited to announce the launch of the latest update to our SherpaDesk mobile app, Release 1.3.8., now supporting barcode scanning technology specifically designed for ...
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How To Overcome The Top MSP Challenges

MSPs are facing increasing challenges as competition intensifies and technology continues to advance. To stay complacent would guarantee failure in an industry that moves faster ...
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What's Next For The Managed Services Industry?

When new technologies or business frameworks are introduced, they usually follow a sigmoid curve. This S-shaped curve has a slow, deliberate beginning before it explodes upward ...
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How To Differentiate Your MSP In A Crowded Market

Every IT professional knows that it's getting competitive out there. But what can you do to differentiate your MSP in this crowded market? Easy. Find your Unique Selling ...
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What Are the Top Challenges Facing MSPs Today?

When figures like a 12.6% compound annual growth rate (CAGR) and a projected market nearing $600 billion by 2028 are thrown around, it might inspire confidence that running an ...
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