SherpaDesk Team Calendar Tool

By: Patrick Clements on 11/4/20 13:52

Do You Want Your IT Team To Be More Productive? Savvy MSP and IT Helpdesk professionals understand that providing world-class customer service is a team effort. This means that ...
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Terrifying Tech Hacks Keeping IT Pros Up At Night

By: Jessy Smulski on 10/21/20 19:05

By Jessy Smulsky (Tech Writer) The scariest stories are the ones that are real. In this blog, we'll uncover the chilling reality of the latest tech hacks lurking just beyond the ...
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Cybercrime Trends This Spooky Season

By: Carrie Dagenhard on 10/14/20 17:09

By Carrie Dagenhard (Tech Writer) Haunted houses may be closed this Halloween season, but plenty of scares are still lurking around dark corners — and most of them aren’t the ...
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How To Apologize To Your Customers (& When)

By: Florin R. Ferrs on 10/7/20 19:31

By Florin R. Ferrs (Tech Writer) IT professionals may believe that they are in the technology business, and of course, they are. But what if we told you that IT professionals ...
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How To Keep Your Private Information Secure Online

By: Brad Smith on 9/30/20 15:55

By Brad Smith (Tech Writer) If you spend a lot of time online, you know your information can become vulnerable. Whether you shop, bank, or just check your email, crucial data ...
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The Evolution Of Managed Services

By: Jessy Smulski on 9/23/20 15:52

The Evolution of Managed Services:What's Next For Providers? Inventors always get the credit for revolutionary advances in technology, but early solutions didn’t manage ...
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How To Deal With Frustrated Customers

By: Carrie Dagenhard on 9/16/20 17:08

By Carrie Dagenhard (Tech Writer) Are challenging or frustrated customers stressing your IT team out? Here are four useful tips customer service help desk pros can use to keep ...
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Outages: What To Do When They Happen

By: Florin R. Ferrs on 9/9/20 18:49

By Florin R. Ferrs (Tech Writer) Outages are the bane of IT managers, network administrators, and MSPs’ existence the world over. Some IT professionals think of outages as an ...
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