Running a tighter help desk
Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.
Five Steps To HelpDesk Magic in 2019
How Prosper ISD used SherpaDesk asset management and barcode scanning to fix hardware auditing across the district - in their own words.
Top IT Conferences 2019 Part 2
Part one of the IT conferences worth attending in 2019 - what each event covers, who it suits and what you get out of going.
Avoid These 5 IT Hiring Mistakes in 2019
3 Things Tech Startups Can’t Survive Without.
Developer's Corner: Mobile SherpaDesk App Updates
Three technologies small businesses should be preparing for now, and what happens to the ones that wait until everyone else has moved.
SherpaDesk developer's corner Nov 2018
AmazonGo: Has the future arrived?
Help desk software requirements as a weighted scorecard: tests and fill-in fields for a 14-day trial, a scoring rule, a filled example and a free download.
3 Chilling IT Tales
Five IT disasters that will send you straight back to your disaster recovery plan - what went wrong and what would have prevented it.