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Running a tighter help desk

Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.

Blog | SherpaDesk | PSA Software (11)

New Year's Resolutions to Overcome IT Challenges in 2021

Four new year's resolutions to tackle the IT challenges keeping you awake - after one of the hardest years the industry has had.

Carrie DagenhardJan 7, 20214 min read
2020: A Look Back (& Looking Forward To 2021)

2020 A Look Back (Looking Forward To 2021)

Florin R. FerrsDec 31, 20203 min read
Bad IT Helpdesk Habits to Leave Behind

Bad IT HelpDesk Habits to Leave in 2020

Jessy SmulskiDec 16, 20204 min read
Refer A Friend (Get A Yeti Hat!)

SherpaDesk is built for collaboration, so adding technicians is easy. Refer three friends and we will send you one of our Yeti hats.

Patrick ClementsDec 12, 20201 min read
How HR Pros Can Help IT Managers Succeed

How HR Can Help IT Managers Succeed

Kelly BarcelosDec 9, 20205 min read
Smart Tips For Your 2021 IT Budget

Five Things to Consider While Finalizing Your 2021 IT Budget. Here are four things you need to make sure you’re covering as you head into the new year.

Carrie DagenhardDec 3, 20204 min read
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7 Things You Can Do Right Now to Boost Your IT Career - (Infographic)

Seven career moves for IT professionals, laid out as an infographic you can keep on your desk or share with your team.

Carrie DagenhardNov 26, 20203 min read
The Biggest Tech Turkeys Of 2020

SherpaDesk's Top tech turkeys of 2020

Florin R. FerrsNov 19, 20206 min read
The Benefits Of A Team Calendar

SherpaDesk PSA Software: The Benefits Of A Team Calendar.

Florin R. FerrsNov 12, 20204 min read
SherpaDesk Team Calendar Tool

SherpaDesk's New Team Calendar Tool

Patrick ClementsNov 4, 20204 min read
Terrifying Tech Hacks Keeping IT Pros Up At Night

6 Terrifying Tech Nightmares

Jessy SmulskiOct 22, 20203 min read
Cybercrime Trends This Spooky Season

Is your company safe? Here are six creepy hacks and cybercrime trends lurking in the dark, and what you can do to help protect your organization. Scary Hacks and Cybercrime Trends to Beware of This Spooky Season

Carrie DagenhardOct 15, 20204 min read
How To Apologize To Your Customers (& When)

How To Apologize And When

Florin R. FerrsOct 8, 20208 min read