Running a tighter help desk
Practical guides for MSPs, IT teams and schools: service delivery, billing, growth and the tools behind them.
Everything you do online leaves a trail someone can follow. Practical steps to keep your private information out of the wrong hands.
Trace the evolution of managed services, from telephone support to cloud platforms, and explore the role of AI in the future of IT help desks.
4 Quick Tips for IT Customer Service Help Desk Pros to deal with frustrated customers.
Outages: What to do to prevent them and what to do when they happen by SherpaDesk PSA solution software for IT Professionals.
The Key To Business Continuity: A New Frame Of Mind For IT Managers
SherpaDesk's IT Tools to Support Remote Workers & Remote Students.
The best MSPs track a prospect's activity from first touch to signature. How journey mapping turns guesswork into a repeatable sales process.
Deploy A Winning Customer Service Philosophy and make a switch from slow and bloated legacy PSA systems. Make a switch to a Connectwise alternative like SherpaDesk PSA software.
Now is the Time to Boost Customer Satisfaction — Here’s How. Looking to increase client retention and keep your organization thriving? Here’s how you can boost customer satisfaction — even during a pandemic.
How to grow your business during the new normal.
The pandemic normal is becoming the next normal. How to segment an IT budget so you do more than keep the lights on through a long crisis.
4 Ways To Secure Your Startup Against Cyber Risks
The Bew Ab-Normal And What To Do About It. The New Ab-Normal ushered in by COVID-19 is the catalyst for three significant changes to the customer experience that will impact every industry. Is your small business prepared to deliver?