The Quickest Way to Always Cool Down a Customer Success Problem

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...
Read More

Product Update: We've Updated Our Knowledgebase Portal

If you use our knowledgebase (if you're not, you should), you'll notice some big changes we made recently.
Read More

SherpaDesk Chrome Extension Gets a New Look

We updated our Chrome Extension this week to reflect our mobile application.  If your not familiar with this tool open this link in Chrome and check it out.
Read More

SherpaDesk Mobile Help Desk Tote is Here!

The Mobile Help Desk Tote Well, it was bound to happen sometime.  The world has gone mobile and we have followed suit.  This is the v1 edition of our mobile help desk app and I ...
Read More

New SherpaDesk Chrome Extension

Introducing our latest free product offering: The SherpaDesk Chrome Extension. First off, let me say that I am biased on this a bit because I'm the one that built it, but this ...
Read More