SherpaDesk Selected to Present at Venture Atlanta 2015

SherpaDesk has been selected as a presenter at Venture Atlanta 2015, Georgia's premier event connecting technology innovation and investment capital, to be held October 20-21 ...
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SherpaDesk Announces a New Partnership with Intuit.

SherpaDesk is now available in the Intuit App network, offering an impactful combination to any professional service provider’s software toolkit. Now it is going to be easier ...
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Wake Up Bill Gates, Window 8 Just Got a New Help Desk

Atlanta, GA (PRWEB) November 14, 2014
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Junior Engineer Gets Caught with His Pants Down

Event logging and time stamping are key metrics when you are working in customer support. They help keep accountability throughout the life cycle of the request. They don't ...
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Five Customer Experience Touch Points You Shouldn't Ignore

There is a trending conversation discussing the difference between customer service vs. customer experience. Customer experience is a fairly new topic that is starting to gain ...
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How to Kill Email Loops with SherpaDesk

With the recent upgrades to the email parser we have included a section called Public Email Address to each DropBox.  The Public Email is the external email address you will ...
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The Quickest Way to Always Cool Down a Customer Success Problem

A response is the first step in addressing either a complaint, a question, or an issue a customer has with your company. How and when you initially respond can set the tone for ...
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Product Update: We've Updated Our Knowledgebase Portal

If you use our knowledgebase (if you're not, you should), you'll notice some big changes we made recently.
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