Here at SherpaDesk, our philosophy has always been to continually develop new features to help you run your business. We also have a policy of listening to all our users in order to learn which one of our upcoming features should be prioritized for development. Below is a list of the top ﬁve features our team is currently working on for 2019.
Which of the features below are you most interested in? How would you like them to be used in your organization?
To make it a bit more fun, we have some cool Yeti hats to give away to randomly selected voters!
Top Five SherpaDesk New Features For 2019
We’ve created a new role called Contractors. This feature will enable our users to easily invite contractors to work within their instance on tickets, ToDo’s and projects. Contractors would then be able to participate in SherpaDesk instances on a restricted and limited basis, enabling them to work on any assigned ticket and to log their time on that particular account.
2- INTEGRATION INTO WEB CALENDARS
We are working on integrating SherpaDesk’s dates and times with the leading calendar tools (i.e., Outlook, Google Calendar or iCal). The integrated calendar would be able to show events such as:
• Follow Ups • Due Dates • SLA Completion Date • Scheduled Tickets• Creation Date • Closure Date
3- IMPROVED INVOICING & BILLING
We’re always looking at ways to improve time capturing and billing. We want to make it easy for technicians to enter their time on their desktop, or from mobile devices, within chrome extensions or even over email. Users should be able to accumulate these billable and nonbillable events and then quickly export them into leading third-party accounting systems.
4- PROJECT MANAGEMENT
This feature enables users to easily set up and monitor a project’s workload and proﬁtability. Users will be able to deﬁne a project, estimate hours, estimate costs, estimate an invoice amount, assign ToDo’s and tickets. As work gets completed, users will be able to see the total magnitude of work done, % of project completion and proﬁtability.
5- MOBILE UPDATES
This feature enables mobile technicians to quickly and effectively respond to customer issues, track time & expenses and invoice customers while out in the ﬁeld. With seamless integration with the leading payment processors, this feature will let mobile technicians accept payment while out in the ﬁeld.